PS5 Controller sent to the wrong address

[calvinxd1801]

Hi,

I ordered a ps5 controller and it got sent to the wrong address, I have sent an email out to enquire-store@ee.co.uk but have yet to receive a reply

This is a birthday gift for my brother on the 15th so can I get this delivered ASAP or if not can I get a refund so I can buy it somewhere else in time for his birthday

Please Help

Thankyou

[Leanne_T]

Hi there @calvinxd1801 

Thanks for coming to the community. 

Did you order the PS5 Controller on your account and paying monthly or paid the full amount on the EE Store? 

Leanne 🙂

[calvinxd1801]

I paid the full ammount to the EE store

This is the Order Number *******

[mod edit: personal details removed from the forum]

 

[Leanne_T]

Hi @calvinxd1801 

Sorry we have no access to orders on the community and I have removed your order details. 

The store team will get back to you once they have looked into your email query. 

Leanne.