What is happening to my simcard order??

[ScaryMuffin]

Hi

I ordered montly simcard only 26th January. 

It's been several weeks now. I haven't received any update yet. I am topping up and topping data while waiting for it to come. 

How do I track it and how long should I wait for it? 

Thanks 

[Leanne_T]

Hi there @ScaryMuffin 

Thanks for coming to the community. 

You should receive a SIM order within 2-5 working days. To get this order looked into please call us and the team will be happy to help 🙂

Leanne.

[ScaryMuffin]

Hi 

I called 150 just now, but I am having trouble finding the connection number for my issue.

Could you tell me where to call or send an email?? 

Thanks 

[Leanne_T]

Hi @ScaryMuffin 

Sorry we have no email address to contact our mobile guides, you can select any account option to speak to the team and get this looked into 🙂

Leanne.