If you go to the EE website to purchase an S24 ultra 1Tb as of 5 minutes ago they are listing the following usually dispatched in times:
Black - 14 days
Grey - 7 Days
Violet - 7 Days
Yellow - 14 Days
So If you ordered 28 days prior to the 19th then you probably should have had dispatch by now.
Edited to add the Samsung UK website direct purchase page is listing (all 1TB) delivery by
Grey - 22.2
Black - 13.3
Violet - 13.3
Yellow - 6.3
Which makes things look worse for most colours.
Poor form EE not to communicate with people who have ordered phones from you based on your own predicted dispatch dates if you are now missing them.
There will also be a lot of people who are coming up to or have exceeded their "must claim promo items within 30 days and physically need phone to verify IMEI to claim" window who are wondering what you/Samsung will do for them if this is exceeded due to late delivery. Perhaps we can also get an update on this?
Re untrackable order, the website will give this error if you don't use order number and primary contact (either email or phone number) so try both to see if that is the problem. Won't help you though as it just reiterates whatever was in your last email. Or in my case suddenly tells me a load of incorrect information e.g. I'm picking up from an EE shop (I'm not) and must hand over a trade in (I'm not trading in a phone).
