refund

[J9876543]

I ordered a mobile. But I received it by mobile from your designated store. And I apply for my refund but it's been so long today I haven't received my money back. Please solve it for me. My order number is xko294678467... I didn't get it resolved.. As I didn't receive this mobile please take back the mobile through the store and arrange to pay my money soon. If you don't solve it soon, I will be forced to take legal action. Deposit 30+100=130 on 17/02/2023. I want my money back.

[James_B]

Hi @J9876543,

Welcome to the EE Community. 🙂

Did you receive delivery of your phone and then return it to us or did you cancel the order before it was delivered?

Thanks

James

[J9876543]

The store where I told to give the phone, you sent the phone to that store,
but I did not collect the mobile. I canceled my order by calling your
helpline.. 7/03/2024 I was given only 46 pounds.. but I paid a total
deposit of 130 pounds. Please help me pay the rest of the money. thank you

[James_B]

Hi @J9876543,

Please allow up to 14 days from the day your phone was received back in our warehouse for your upfront payment to be refunded.

Thanks

James

[J9876543]

All ready more days gone...

[Katie_B]

Hi @J9876543. 

If you have passed the 14 days, please give us a call so our customer care team can look into this for you. 

Katie

[J9876543]

I did it together at 130 pounds, but against that you first gave me 46.40 pounds.. and today 53.60 pounds.. When will I get the remaining 30 pounds from you? Please say thank you

[JaydonOneal]

i fill so sorry about your situation

[Katie_B]

Hi @J9876543. 

I have sent you a private message for more details. 

Speak soon, 

Katie