Failed application but payment taken

[Swells3]

I placed an order on the online store and paid £70 upfront. However the next morning I received an email saying the order was unsuccessful. When I placed the order I paid £70 upfront which was taken immediately. This still has not been refunded 3 days later. When can I expect this to come back? 

[Leanne_T · Accepted solution]

Morning @Swells3 

Thanks for coming to the community. 

The upfront payment will be pending with your bank and will be returned within 5-7 working days if the order has been unsuccessful. 

Thanks. 

Leanne.