Order tracking

[Lanne1808]

I ordered a phone a week ago but haven't had any information about delivery and yet have had an email about my direct debit.

[Gareth43]

Hey there download the dpd app and use same email and phone number you used to make the order. You’re more likely to find out from DPD about your order before you do from EE in my experience. Also you could ring CS on 150 and ask them what’s happening with you’re order thankyou 

[Lanne1808]

Thanks Gareth unfortunately that didn't work 😔

[Christopher_G]

Hi @Lanne1808 

Welcome to the community.

Which phone did you order? Please include the colour and memory size and I'll check our stock for you.

Chris

[Lanne1808]

Samsung a54 125gb lime green 

[Christopher_G · Accepted solution]

Thanks @Lanne1808 

The current estimated delivery timescale for that model is to expect dispatch within 7 days. Our courier company should be in touch with you when it's ready to be delivered.

Thanks for your patience.

Chris

[Rahulnrwayanad]

I ordered a phone a week ago but haven't had any information about delivery

[Katie_B]

Hi @Rahulnrwayanad. 

Thanks for ordering with us. 

What phone did you order? if you could also please provide the colour and memory size so I can take a look at our stock. 

Katie

[Rahulnrwayanad]

I orderd i phone 15 pro max 256 blue color. I need immediately.
Thankyou

[Katie_B]

Thanks for getting back to me @Rahulnrwayanad. 

This device is showing as available to order and usually despatched within 28 days. 

Once your order begins to progress and is ready for delivery you will be notified. 

Katie