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Device not dispatched after 5 days

StefanMackenzie
Visitor

‎29-01-2024 05:42 AM

I paid an upfront cost that was taken out of my bank but I have not received my pay monthly device after 5 days and I have not received a tracking order link email either. The current order number I have from the first email I received does not work on the EE site to let me see the status of the order and I am about to be charged the pay monthly bill of a device that I do not have in my hands. What do I do?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎29-01-2024 08:17 AM

Hi @StefanMackenzie 

You'll need to speak to EE CS on 150 if tracking is not working. 

Which device did you order. Have you checked your junk/spam folders.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.