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Device not dispatched after 5 days

StefanMackenzie
Visitor

‎29-01-2024 05:42 AM

I paid an upfront cost that was taken out of my bank but I have not received my pay monthly device after 5 days and I have not received a tracking order link email either. The current order number I have from the first email I received does not work on the EE site to let me see the status of the order and I am about to be charged the pay monthly bill of a device that I do not have in my hands. What do I do?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎29-01-2024 08:17 AM

Hi @StefanMackenzie 

You'll need to speak to EE CS on 150 if tracking is not working. 

Which device did you order. Have you checked your junk/spam folders.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.