Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52146 Views
  • 117 replies
  • 15 Helpful

iPhone 14 pro max 128GB Space Black

Hi  I placed an order on 12th November for a 128GB Space Black iPhone 14 pro max and I still have no idea when I’m likely to receive this. Is there any update as to when this is likely as I was told on the phone originally that it would be 7days from...

KR3 by Explorer
  • 314 Views
  • 1 replies
  • 0 Helpful

Delivery

Ordered a phone still waiting on dispatch date 

Owen146 by Investigator
  • 262 Views
  • 4 replies
  • 0 Helpful

Resolved! Order

Hi sorry to bother you  I ordered an iPhone 14 Pro device on December 1, which is still waiting for confirmation. I wanted to know when I can receive my mobile phone. the order number is: xxxxxxxxxx [Mod edit: Please do not post order numbers on the ...

SHezi64 by Investigator
  • 437 Views
  • 5 replies
  • 1 Helpful

Phone contract

Hi I recently took a contract out with you and Iv had no confirmation and no phone. It was supposed to be delivered yesterday. You have taken my money though. 

My order

Hi i had a email on the 2nd december saying my order is on it was and i haven’t received it yet

Kol_ig by Visitor
  • 255 Views
  • 1 replies
  • 1 Helpful

Terrible service

After two hours on the phone last night only to be cut off i tried again today only after forty minutes to be cut off again.All i want to do is return the wrong phone that was sent to me with a SIM card i never asked for.I cannot waste my time for so...

Empty package

I have ordered an iphone 14 proi got a delivery today that is an empty bag apart from the delivery note with the details of the iPhone 14 pro - but no phoneicannot get through to the correct place to enquire on 150There is no info on the order tracki...

Sphipps by Visitor
  • 595 Views
  • 1 replies
  • 0 Helpful

Playstation 5 order not delivered yet

Hi I ordered a playstation 5 on 29th Nov 2022 and I can see in DPD app that it was shipped on 1st Dec and was due to be delivered by 2nd Dec. But since 2nd dec until today, everyday it says that there has been an unexpected issue (it is being held up...

No Order information

I ordered a new iPhone 14 in black on Saturday (it’s now Thursday) and I’ve had no contact, I called that same day for some other information and the lady said the phone would arrive the next day. I’ve had no message or confirmation of shipping. I ca...

Jadeb by Investigator
  • 308 Views
  • 3 replies
  • 0 Helpful