If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
HiI have upgrade to a Samsung 22 and paid the early upgrade fee and the upfront fee, this has come out of my bank but I have no confirmation email and I got logged out of my account so I don't know what is going on? When I log back in it is saying I ...
Hi, I am in the process of upgrading. Waiting for my new device (Samsung Flip 4), but have received a text today stating my plan has been updated to an IPhone plan. This doesn't sound right, please could I have some help?
Orders are meant to be dispatched 24 hours or less after you order but i ordered over a day ago and have received no other updates or dispatch email, when I try track my order, it says it’s unable to do so right now? Can’t find any help anywhere.
Hello, I called customer service on Tuesday to amend my address on the delivery because the flat number was missing on my order. I was assured on the phone this was done. Never received a new order confirmation email and now the DPD driver won't deli...
i ordered my iphone 14 pro max in space black on the 21/11/22 and i have still not received any message from ee or dpd for a dispatch. i have also rang ee and they can’t do nothing because of dpd. i’ve seen that someone ordered on the 6/12 and had th...
samsung s22 128gb phantom black upgraded on 30th dec. not able to track, please can i have an idea of when it will be here. I will have to cancel the contract if it's not here soon
Ordered new iPhone pro max 128gb space black on 30th December no updates on the app. Called EE yesterday was told I’ll get it either today or latest Monday seen the expected delivery date go from 14 to 7 back to 14 hopefully I’ll get it soon
Hi,So I've placed an order on the 5/1/23, received order confirmation, called EE for security verification. When upgrading it said it usually is despatched within the next working day. The next working day has come and gone and there's no further upd...
I have ordered the device above on 08.12. and I had a text message that my order is on its way on 09.12. I have no updates since then and I’m not able to track the order, the tracking tool doesn’t work for me. My wife and I have ordered for Christmas...
My husband opened another line under his plan/account for an iphone 14 pro max gold last Nov13. Since then, we have been told that delivery times are within 14 days, then 28 days, then 14 days and now 7 days on the website. How is this possible when ...
