Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62532 Views
  • 120 replies
  • 15 Helpful

Resolved! Order

Hi I placed an order this morning to change from sim only to handset but it’s saying I have to call with more details and information why is tht ? 

Resolved! Ps5 bundle

I resived my ps5 bundle but there was no game disc in it the game was god of war ragnarok which i didn't receive in the bundle 

Resolved! Unable to track order

Upgraded on 10 th July -tracking not available.How do I find where my order is?

Em156 by Visitor
  • 941 Views
  • 1 replies
  • 1 Helpful

Resolved! Hood morning

I order one phone Friday and still no come,I need worrie?I no have any text or email to dispatch

Sim

When will Sim be delivered 

Deanna95 by Investigator
  • 433 Views
  • 4 replies
  • 0 Helpful

Order Tracker

Hello, I placed an order for an iPhone 13 Wednesday last week, the order tracker says that it can’t show my order details.I ordered this phone specifically because it was in stock and was ‘usually dispatched within 1 day’ The phone I am replacing is ...

Tayclor by Visitor
  • 488 Views
  • 1 replies
  • 0 Helpful

Upgrade

Hi I paid for an early upgrade last night on my phone and the money has been taken but all it says on the email is that there some questions to ask?? Just wondering if it has went through or whether I am getting refunded the money back?? 

Lost order

Why haven't I received a new phone yet. Order placed on Thursday the 12th. I have new plan  but  the phone still doesn’t come.

Joann3 by Investigator
  • 585 Views
  • 6 replies
  • 1 Helpful