I didn't receive my SIM card

[aironpeletero]

I made an online request for a 12-month contract, transferring my old cell phone chip to EE. However, 12 days have passed and I still haven't received my card, and I need it urgently.
At this point I want to cancel my order, but I'm afraid of being charged for the service I previously contracted. I would like to know if I can trust that I will not be charged for this service if I do not activate the EE SIM card.

[Katie_B]

Hello @aironpeletero. 

Welcome to the community. 

I am sorry to hear you have not yet received your SIM. 

Is your number still working with your current provider?

Please give our customer care team a call who can chase your order further. 

Katie

[Merisafernandes]

I did not get my SIM card 

[Chris_B]

@Merisafernandes   When did you order this sim ?