Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52146 Views
  • 117 replies
  • 15 Helpful

upgrade

ordered a new iphone 14 pro max (space black) for my upgrade on monday 14-11-22, and was told it would be dispatched within a day, and that i would have confirmation the following day, but so far i have had nothing, do we know if there is a delay or ...

no order number on confirmation email

I ordered an iphone 14 pro max the other day as an upgrade on my contract, i have had a confirmation email but no order number to track my order?

upfront cost

My recent upgrade was returned to EE by DPD through no fault of my own, they say I refused it but i didn't. The return has been processed and I have had to do the upgrade again, however the deal I signed last week is no longer available, last week th...

Lwarnell by Contributor
  • 305 Views
  • 1 replies
  • 0 Helpful

Resolved! Delivery of new phone

Hi, I’ve agreed a new contract today but don’t know when it’s being delivered. The lady I spoke to said I would be able to book my own delivery date 

Brenno57 by Explorer
  • 321 Views
  • 3 replies
  • 0 Helpful

Iphone 14 pro max

Order iPhone 14 Pro max 17/10/ still not yet updated or inform omg 

iPhone 14 pro max delivery

I ordered my iPhone 14 pro max in deep purple on the 17th of October and received a confirmation message.I then received a 'your order is coming soon' text on the 1st November and again today 9th Nov. When I opened tracking both times, the only indic...

IkeI by Investigator
  • 578 Views
  • 7 replies
  • 1 Helpful

IPhone 14 pro max purple

Hi i ordered an iPhone 14 pro max 128g purple since 13th October. I was told it will be a 28 days wait. I'm on the 30th day now and still no update on when it's coming. I've called severally and no clear date on when to expect. Just need a rough esti...

Obaro by Investigator
  • 569 Views
  • 6 replies
  • 1 Helpful

Sim

Xkxxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Emrah45 by Visitor
  • 269 Views
  • 1 replies
  • 0 Helpful

EE Store upgrade

I upgraded in store to the iPhone 14 pro max black and was told the order would be within 7 days, as I had heard nothing since I popped into the same store yesterday. When I asked about the deliver dates to stores I was told completely different info...

Kdillon1 by Investigator
  • 620 Views
  • 11 replies
  • 1 Helpful

Iphone 14 delivery

What are the current estimation times for an iPhone 14 pro in purple? 

Andy38639 by Investigator
  • 372 Views
  • 5 replies
  • 0 Helpful