Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54016 Views
  • 117 replies
  • 15 Helpful

New phone

Hi, I ordered Samsung Galaxy 22 Ultra yesterday morning and paid £30 upfront fee and have not received confirmation email or text and was supposed to get my new phone today but a bit worried I wont. Can anybody help me? Checked spam and nothing there...

Hazel_ by Visitor
  • 321 Views
  • 1 replies
  • 1 Helpful

Order and Delivery

I made an order for a new phone on 23th November and have not received any information on when it will be delivered. I have tried the online order tracker and says that there is no information available and that i will receive texts with updates but ...

Iphone14 pro max

hello, I have a 6-week order for the iPhone pro max 256.g black, what's happening, I was told to change the color, because it comes faster, I changed it but in vain, what's happening, it takes too long

Delivery

If I order an upgrade Saturday eve, would I be able to pick up from store on a Sunday (following day?).

My order iphone 14pro max

Hello ,I placed order iphone 14pro max 2 weeks ago,after 3 day my order has been confirmed but unfortunately till now I didn't receive anything. When can I get my order?

Sherzad by Contributor
  • 701 Views
  • 8 replies
  • 1 Helpful

EE Sim Only Order Delay

I placed my sim only order (ref: xkoXXXXXXXXX on 25th Nov and still not received today!! I try to track my order and couldn’t see any details. Rang up the hotline and the CS couldn’t shed more lights in my case as well. Anyone knows what’s wrong with...

Upgrade

Hi I’ve upgraded and my phone should have arrived today with dpd but it hasn’t and they are now saying they will deliver on Monday but I won’t be in that’s why I have waited a week and paid for Saturday delivery can you help

Nikki105 by Visitor
  • 266 Views
  • 1 replies
  • 1 Helpful

Delivery

Hi I did an online order when I try to track it just says error can't see when it's out for delivery etcThe ref number doesn't work no text no Email and nothing from DPD  

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Rlb91 by Investigator
  • 321 Views
  • 5 replies
  • 0 Helpful