Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52566 Views
  • 117 replies
  • 15 Helpful

Iphone 14 128gb purple

I have ordered an IPhone 14 128gb and didn’t receive a tracking number. I tried to track the delivery by using the order number and it didn’t work. The website stated the dispatch will happen im 24 hours. Can you let me know what is is the problem an...

Adawa by Visitor
  • 543 Views
  • 1 replies
  • 0 Helpful

iphone 14 pro max

wouldn’t order the new iphone pro max if you want it before christmas i been waiting since the 23rs of october and still nothing 

Upgrading

I upgraded yesterday and was told my order would be delivered next day. I haven’t received any order confirmation or delivery information. Should this have been done straight after order was confirmed 

iPhone 14 pro max 128 gb space black

I ordered the iPhone 14 pro max 128gb space black on the 25/10/22. I was told 21 days for delivery but still haven’t received any information from EE or DPD. When is the phone going to be in stock ready for my delivery?

No parcel or order number

I made an order yesterday for a iPHONE 13 Pro in green. I was told I will get it next day delivery which is today. I  have no been sent any order number for the order neither any correspondence from DPD. What is goin on with my order?Thanks

teebz01 by Visitor
  • 285 Views
  • 1 replies
  • 0 Helpful

My Order still not any updated 14 Pro

Hi officer, my order #xxxxxxxxxx iPhone 14 pro black 128G confirmed delivered 7 working days before, but still now don’t have any updated, could you mind help me to track it? [Mod edit: Please do not post order numbers on the public board. Thanks!]

order number for my replacement

i am due for a replacement today from dpd but i havent heard anything can i have an order number or can this be chased up, dpd will also collect the apple watch delivered on sunday and give ,me a new one. thanks xxxxxx xxxxxx [Mod edit: Please do not...

iPhone 14 pro 128gb silver order

I ordered the above device last Monday and knew I would be in for a bit of a wait. I paid £30 upfront cost and today I’ve received a refund of £30 from EE and a text to say my “order is on track”. Not sure what on track means but wondering why I’ve r...

No confirmation

I ordered an Nreal Air device over the weekend and the money was taken from my account, but I have not had an email or text confirmation.It said next day delivery and that I'd get a text with the DPD details, none of which has happened.  So I phoned ...

iPhone 14

I had placed a order for the iPhone 14 and I got a email not long after asking me to contact EE about the information I’m new to EE and haven’t had this with any other network provider is this normal?