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Phone order

1Joshua89
Explorer

I’ve ordered a phone and received confirmation for it when I ordered on Saturday but haven’t received anything saying my orders been dispatched money has come out of my account for the phone so what should I do?

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi there @1Joshua89 

Thanks for coming here. 

Which model phone including memory size and colour have you ordered? 

Leanne 🙂

iPhone 15 pro max 1tb in blue titanium

Katie_B
EE Community Support Team

Thanks for getting back to us @1Joshua89

The current time scale for despatch is within 7 days. 

Katie 🙂