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Wrong number for the pin code

fatigati
Explorer

‎08-11-2023 03:12 PM

Yep, another one. Wrong number placed on order, couldn't get the pin. Courier went off with the package. Can't even speak with a human, only EE bots. What happened to ID on delivery? When you introduce a system make sure it works! Ridiculous

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎08-11-2023 06:09 PM

Hi @fatigati 

Welcome to the community.

Sorry to hear about the problem with your delivery. Have you tried calling our Mobile Care team or messaging through the EE App?

Chris

0 Helpful
fatigati
Explorer
In response to Christopher_G

‎10-11-2023 11:59 AM - edited ‎10-11-2023 12:00 PM

I tried to speak to someone but instead got stuck being sent from category to category in visual service. I don’t have time to play with systems when it’s not me who’s at fault.  

0 Helpful
Christopher_G
EE Community Support Team
In response to fatigati

‎10-11-2023 03:39 PM

Hi @fatigati 

Have you managed to get through to speak to someone? Did you try both calling and messaging through the app?

Chris

0 Helpful