Upgrade an tracking

[Hotbutchy]

Placed an order over a week ago for a upgrade not heard anything and Carnt log into tracking it says I’m not on pay monthly but I am money has gone out my account pretty **bleep** poor to be fair 

[Katie_B]

Hi @Hotbutchy. 

Welcome to the community. 

I am sorry to hear you have not yet received an update on your new phone. 

Could you please confirm what device you ordered?

Katie