Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58520 Views
  • 122 replies
  • 15 Helpful

Resolved! Pre ordered s23 ultra

Just had a chat to someone about the buds offer with the s23 ultra that there doing now and everyone who pre ordered it won't be getting this offer. This should be offered to everyone who has th s23 ultra and not just those who are ordering them from...

Resolved! PS5

How do i purchase via EE

amcgrory by Visitor
  • 295 Views
  • 1 replies
  • 2 Helpful

Where's my phone

Upgraded 21Dec22, and got conf email saying usually dispatched within 1 working day. Just tried to track the order but no info.  Where can I get info on my order?  I expected it last week.

Dpay by Investigator
  • 979 Views
  • 20 replies
  • 1 Helpful

Samsung s23 ultra

Hi I ordered my phone on the third of February and I still haven’t heard back from anyone or anything just wondering if anyone could help me 

Liamb1809 by Investigator
  • 513 Views
  • 5 replies
  • 1 Helpful

Complaint with shipping

So I'm very close to losing faith with EE.I paid for the special delivery of my new handset. However, while waiting to receive it. DPD (who are the courier) claim the driver: 'couldn't locate the parcel' when he was outside my place. I got a note say...

Lane90 by Established Contributor
  • 1363 Views
  • 18 replies
  • 3 Helpful

Resolved! EU Roaming

I’ve paid £10 for one month of EU roaming and it worked fine, but I’m back home now so how do I terminate it? (The last time I took out roaming it automatically rolled over into a second month, something I want to avoid!).

JJ164 by Visitor
  • 848 Views
  • 1 replies
  • 2 Helpful

trade in

i have just updated my current iphone 12 to an iphone 14. i selected trade in but the iphones it’s offering me to trade in isn’t the phone i’ll be trading in and have only been offered £4 a month off my bill rather than £12 like it said on website… w...