Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 57422 Views
  • 122 replies
  • 15 Helpful

Upgrade

Hi, I have just upgraded my contract and chose a new phone. Paid the upgrade fee, this has gone out my bank account. . But I haven’t had an email confirmation, How long does it take to get a confirmation email?

LRRock by Visitor
  • 296 Views
  • 1 replies
  • 1 Helpful

PIN number to order a tablet on line

Requiring a PIN number number to order online but every time I ask for one it does not send this is for a new tablet. It then tells I asked for to many PIN numbers. I have checked emails and texts anyone else had this problem. Thanks Marge

Resolved! Linking accounts

Hello I trying to register to get a ps5 but it wants to like my accounts, but I don't have any. What do I do plz

Resolved! Registering

Hi, trying to register to order the new xbox, but I keep getting asked to link a device or broadband, which I do not have, never been EE customer before. Any help?I registered but as soon as I want to buy the new xbox it says log in and then from the...

Resolved! Phone

how long people waiting for iphone 14 pro when ordered mine it said dispatched within 7 days

Joshn94 by Contributor
  • 493 Views
  • 6 replies
  • 1 Helpful

Resolved! Gaming

I looking to buy an Xbox 

Resolved! Won’t allow me to to start contract

I’m trying to purchase a device on the EE website, I created an account logged it and now it wants me to add EE devices to the account, I don’t have any EE devices. The website won’t allow me to go any further till I do add a device. Anyone else havi...

Delivery

When will my new order come was ordered yesterday

Resolved! When will my phone be delivered?

Hello, I placed an order yesterday for an upgrade to be delivered to the Canterbury store but have had no further information regarding this.Could you please advise when the phone will be delivered and if I am notified?Many thanks, Ashleigh Britten