Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71598 Views
  • 124 replies
  • 15 Helpful

Urgent question

Hello , can I know what is going on with my order I didn’t receive it yet I mean is pass than 28 days like you guys say until I receive the order …. 

nicola46 by • Visitor
  • 637 Views
  • 4 replies
  • 1 Helpful

Pixel watch 2 preorder

Hi I'm really disappointed ordered the pixel watch 2 on the day it was announced, I was told I would get it on release day then told I would have it by today. Can you please tell me what's going on? Pixel watch 2 lte in hazel 

Stevegyp by • Explorer
  • 737 Views
  • 4 replies
  • 0 Helpful

Re: Order

Hello , can you tell me where is my order 

Adkham by • Visitor
  • 414 Views
  • 1 replies
  • 1 Helpful

Resolved! don't know if order confirmed

I ordered online and put every detail in it ask and credit checks all passed then I confirmed authorised my bank pressed confirm then a blank page with order confirmed at top no ref number and no email to confirm how do I know it gone through 

Resolved! Cancellation

Hi I order sim package but cancel the  order immediately with phone but today 23/10/2023 order is arrived my home address  please I want to cancel this package (,XKO293322122. This mention order number) please solve the problem soon as possible  than...

Jeyzan by • Explorer
  • 482 Views
  • 1 replies
  • 0 Helpful

Orders

I was contacted about upgrading my device. I ordered an iPhone 15 Pro Max. I have not received a confirmation email, what should I do?

Rose0220 by • Visitor
  • 541 Views
  • 3 replies
  • 1 Helpful

Payment for monthly phone

Hi I purchased a s23 ultra online and paid the upfront costs its pending from my bank account? Does that mean I've been accepted as not had no email or text confirmation. 

Steste by • Investigator
  • 2311 Views
  • 24 replies
  • 3 Helpful

tracking order

HiI upgraded my phone in the shop yesterday and was told that i would be with me today but cant seem to track it and i got a text message saying my new device agreement is available to view in my EE.Can you help with this

beany5 by • Visitor
  • 465 Views
  • 1 replies
  • 1 Helpful

Confirmation of change of contract

I am coming up to the end of my contract so selected for a sim only change which seemed to go through by have had no confirmation it’s happenedHow can I know it’s gone through?

andydragonuk by • Established Contributor
  • 735 Views
  • 4 replies
  • 0 Helpful

Meta quest 3

I orderd a Quest 3 three days ago but cant track it anywhere it stated that it will be 2-3 days to ship but ive not had any other emails or texts to say where it is or when it will be here. i go to my EE to track a order but it does not work with the...

wowben666 by • Investigator
  • 3320 Views
  • 21 replies
  • 2 Helpful