Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58339 Views
  • 122 replies
  • 15 Helpful

Resolved! Ps5 bundle

How to apply for ps5 bundle..Everytime i click the deal, it keeps saying log in, but I'm already logged in..Any help thanks..

Rockyfive by Investigator
  • 734 Views
  • 5 replies
  • 5 Helpful

Wrong phone delivered and box were damaged.

Hello,First of all, it was a wrong colour delivered.  And It shocked me to see how a new iphone which we are paying close to £800 & up at the end of a contract were delivered.It was in a grey plastic bag without anything to protect the iPhone packagi...

toy001 by Explorer
  • 827 Views
  • 3 replies
  • 1 Helpful

Re: Parcel lost/stolen with DPD?

Same has happened to me with the S23 Ultra was out for delivery yesterday then message saying something happened and would be today but still nothing. I have called them and they don't know where the phone is and can't get through to Hinkley. i've ta...

Darwal by Investigator
  • 1369 Views
  • 5 replies
  • 1 Helpful

PS5 Bundle Issues

Hi all, I've called the support number twice already and feel like I'm being annoying. In short I ordered a PS5 Bundle as an add on last night, but accidentally ordered it twice. I've spoke to support and they've cancelled one of the orders. However,...

Resolved! Parcel lost/stolen with DPD?

Hi all.Last Sunday I ordered an S23 Ultra through EE and received a notification from DPD last night saying it was going to my local depot in Swansea for delivery. This morning I received notification that my parcel was delayed due to unexpected issu...

Iraphoen by Investigator
  • 16306 Views
  • 8 replies
  • 5 Helpful

S23 Ultra Pre Order

@samsung and some couriers will be dispatching pre orders for the S23Ultra  512Gb in black tonight for deliveries tomorrow under a surprise and ddelight plan.EEs website doesn't list an actual date.  Will EE be sending handsets out, for delivery tomo...

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gregsheldr by Investigator
  • 7762 Views
  • 85 replies
  • 17 Helpful

Apple air pod max ordered over a week ago

Hi,I added apple air pod max to my plan over a week ago and received order confirmation. I have heard nothing since on whether they have been dispatched or when they will be delivered. I understand they may be out of stock currently, but is there a w...

livmee by Visitor
  • 475 Views
  • 1 replies
  • 1 Helpful

New Product

Hi, I spoke to a lady on the phone today - she was from Inspired I think. I spoke to her about getting a new watch. She sent me a link with the terms and conditions etc. However, I have no idea when I’ll receive it. I’ve had no emails about it either...