Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58452 Views
  • 122 replies
  • 15 Helpful

Resolved! trying to buy product

I am trying to buy a gaming console however it keeps telling me to sign up... i have signed up but do not have ee mobile or broadband does this mean I cannot buy anything unless a a monthly subscriber to mobile or broadband?I have tried linking to th...

Resolved! s23 ultra

So does anyone know when they are sending them out. Found online they are out for release on feb17th. Have been bombarded with spam txt from ee  saying welcome to your new tariff blah blah blah. So where is my new hand set then even the order trackin...

Resolved! Switching to SIM only

I’m coming to the end of my phone contract so have just switched to SIM only. My son’s phone is on my account. Will that change? Do I need to do anything to sort him out? Thanks. 

SOSOEASY by Visitor
  • 352 Views
  • 1 replies
  • 2 Helpful

Resolved! Ps5

i want to add a ps5 to my account but it's only giving me the buy now option

Jamm2468 by Visitor
  • 342 Views
  • 2 replies
  • 2 Helpful

Resolved! Online Accounts

When I’m trying to order a phone etc it’s saying I need to make an online account??  how do I do that? 

Stewy96x by Visitor
  • 334 Views
  • 1 replies
  • 1 Helpful

Resolved! PS5 "Accessory" added to plan

Hi!Yesterday morning I purchased the PS5 God of War bundle as an "Accessory" to my pre-existing phone contract.I've received a confirmation email for the £10 upfront cost, but nothing since, and I can't seem to find any evidence that I've even made a...

mattpitt by Explorer
  • 342 Views
  • 2 replies
  • 1 Helpful

Resolved! Ps5 bundle

How to apply for ps5 bundle..Everytime i click the deal, it keeps saying log in, but I'm already logged in..Any help thanks..

Rockyfive by Investigator
  • 734 Views
  • 5 replies
  • 5 Helpful

Wrong phone delivered and box were damaged.

Hello,First of all, it was a wrong colour delivered.  And It shocked me to see how a new iphone which we are paying close to £800 & up at the end of a contract were delivered.It was in a grey plastic bag without anything to protect the iPhone packagi...

toy001 by Explorer
  • 833 Views
  • 3 replies
  • 1 Helpful

Re: Parcel lost/stolen with DPD?

Same has happened to me with the S23 Ultra was out for delivery yesterday then message saying something happened and would be today but still nothing. I have called them and they don't know where the phone is and can't get through to Hinkley. i've ta...

Darwal by Investigator
  • 1369 Views
  • 5 replies
  • 1 Helpful