Collecting phone from store

Mich2901
Explorer

‎29-11-2023 03:59 PM

My phone has said it’s delivered on DPD on Tuesday afternoon but I still haven’t received a text to say I can collect it. How long is the wait for this normally?

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎29-11-2023 04:06 PM

Hi @Mich2901 

If it's delivered go in and collect it. Don't forget your ID.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Mich2901
Explorer
In response to Northerner

‎29-11-2023 04:22 PM

Yeah I tried this 😞 and they said it hadn’t been processed yet and I had to wait until I had a text to say ready to collect *eye roll* which was yesterday morn. I just didn’t know if that was normal! 

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to Mich2901

‎29-11-2023 04:29 PM

Hi @Mich2901 

Kudos to you as I would have kicked off. What a poor excuse as it likely takes minutes to sort out. They obviously didn't give you a time frame. 

I would suggest calling CS on 150 and asking them to expedite the "processing". 

Thanks 

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful