Collecting phone from store

Mich2901 · ‎29-11-2023

My phone has said it’s delivered on DPD on Tuesday afternoon but I still haven’t received a text to say I can collect it. How long is the wait for this normally?

Northerner · ‎29-11-2023

Hi @Mich2901

If it's delivered go in and collect it. Don't forget your ID.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Mich2901 · ‎29-11-2023

Yeah I tried this 😞 and they said it hadn’t been processed yet and I had to wait until I had a text to say ready to collect *eye roll* which was yesterday morn. I just didn’t know if that was normal!

Northerner · ‎29-11-2023

Hi @Mich2901

Kudos to you as I would have kicked off. What a poor excuse as it likely takes minutes to sort out. They obviously didn't give you a time frame.

I would suggest calling CS on 150 and asking them to expedite the "processing".

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.