Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57730 Views
  • 122 replies
  • 15 Helpful

No order delivery dat

Ordered a Samsung watch 5 pro, email says it's ordered but I've had no texts or emails about anything since ordering

Orders

I’ve placed orders and wanted to know when they’ll be delivered?

New phone

I ordered the iPhone 14 pro max yesterday, I’ve jt email about it can you help me?

Preorder

I recived a email saying i can preorder the samsung s23 with 0 upfront cos but when i go on to preorder its wanting a upfront payment

Pre order confirmation

Hi. I have upgraded my contract and pre ordered a s23 ultra. I've gone from a roighly 160gb plan to unlimited. I have paid an upfront cost for the handset but I've not been sent any sort of confirmation email message or text or an order number. How c...

Mugambo by Visitor
  • 410 Views
  • 1 replies
  • 0 Helpful

Sim only

I have placed an order for a sim only roll on month and I’ve received an email with my order number but nothing else? I can’t link account as I don’t know the mobile number they haven’t took the 2 pound either from back to verify me 

Chromebook

I need a invoice number so I can claim my chromebook

Hi

I need Apple AirPod pro 2 nd generation 

Upgrade

I upgraded my contract to a new phone and plan but I haven’t been given a tracking number just a order number which doesn’t work on the tracking.