Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56848 Views
  • 120 replies
  • 15 Helpful

Meu aparelho não chegou.

Good evening, on 11/22 I placed an order for a telephone device, but it did not arrive, this was my second attempt and nothing.A few days before I made another request, I don't remember the date, but I didn't get a response either. 

DPD Vs EE

Hello i have now been waiting a week for my phone to be delivered. Tracking states it’s in DPD hub at Stoke and the delivery date keeps changing. DPD cannot get through to their Stoke depot and EE are refusing to speak to their own delivery service a...

Squad23 by Investigator
  • 634 Views
  • 13 replies
  • 1 Helpful

Delivery of my order

Hi, I keep on getting reminders to send back my phone, I have received the returns pack but not had any notification yet that my new phone has been delivered to store for collection?

Watch Order

I placed an order on 31st December for a Samsung Watch and I have had no more updates apart from the confirmation email.

Me47 by Explorer
  • 295 Views
  • 3 replies
  • 0 Helpful

Upgrade no confirmation

HiI have upgrade to a Samsung 22 and paid the early upgrade fee and the upfront fee, this has come out of my bank but I have no confirmation email and I got logged out of my account so I don't know what is going on? When I log back in it is saying I ...

Upgrade

Hi, I am in the process of upgrading. Waiting for my new device (Samsung Flip 4), but have received a text today stating my plan has been updated to an IPhone plan. This doesn't sound right, please could I have some help?

Soph891 by Explorer
  • 306 Views
  • 2 replies
  • 1 Helpful

Resolved! No order update

Orders are meant to be dispatched 24 hours or less after you order but i ordered over a day ago and have received no other updates or dispatch email, when I try track my order, it says it’s unable to do so right now? Can’t find any help anywhere. 

Missing Delivery

Hello, I called customer service on Tuesday to amend my address on the delivery because the flat number was missing on my order. I was assured on the phone this was done. Never received a new order confirmation email and now the DPD driver won't deli...

Alex348 by Visitor
  • 289 Views
  • 1 replies
  • 0 Helpful

iphone 14 pro max still waiting

i ordered my iphone 14 pro max in space black on the 21/11/22 and i have still not received any message from ee or dpd for a dispatch. i have also rang ee and they can’t do nothing because of dpd. i’ve seen that someone ordered on the 6/12 and had th...