If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Good evening, on 11/22 I placed an order for a telephone device, but it did not arrive, this was my second attempt and nothing.A few days before I made another request, I don't remember the date, but I didn't get a response either.
Thank you for your order. We just need to confirm a few details with you,
Hello i have now been waiting a week for my phone to be delivered. Tracking states it’s in DPD hub at Stoke and the delivery date keeps changing. DPD cannot get through to their Stoke depot and EE are refusing to speak to their own delivery service a...
Hi, I keep on getting reminders to send back my phone, I have received the returns pack but not had any notification yet that my new phone has been delivered to store for collection?
I placed an order on 31st December for a Samsung Watch and I have had no more updates apart from the confirmation email.
HiI have upgrade to a Samsung 22 and paid the early upgrade fee and the upfront fee, this has come out of my bank but I have no confirmation email and I got logged out of my account so I don't know what is going on? When I log back in it is saying I ...
Hi, I am in the process of upgrading. Waiting for my new device (Samsung Flip 4), but have received a text today stating my plan has been updated to an IPhone plan. This doesn't sound right, please could I have some help?
Orders are meant to be dispatched 24 hours or less after you order but i ordered over a day ago and have received no other updates or dispatch email, when I try track my order, it says it’s unable to do so right now? Can’t find any help anywhere.
Hello, I called customer service on Tuesday to amend my address on the delivery because the flat number was missing on my order. I was assured on the phone this was done. Never received a new order confirmation email and now the DPD driver won't deli...
i ordered my iphone 14 pro max in space black on the 21/11/22 and i have still not received any message from ee or dpd for a dispatch. i have also rang ee and they can’t do nothing because of dpd. i’ve seen that someone ordered on the 6/12 and had th...
