Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54253 Views
  • 118 replies
  • 15 Helpful

Playstation 5 order not delivered yet

Hi I ordered a playstation 5 on 29th Nov 2022 and I can see in DPD app that it was shipped on 1st Dec and was due to be delivered by 2nd Dec. But since 2nd dec until today, everyday it says that there has been an unexpected issue (it is being held up...

No Order information

I ordered a new iPhone 14 in black on Saturday (it’s now Thursday) and I’ve had no contact, I called that same day for some other information and the lady said the phone would arrive the next day. I’ve had no message or confirmation of shipping. I ca...

Jadeb by Investigator
  • 314 Views
  • 3 replies
  • 0 Helpful

Order Tracking not... tracking

MorningI ordered a new phone on the 6th Dec over the phone and had an email to say thank you for my order but nothing else since. When I go to track my order it comes up in red letters saying can’t do this at that time. Is it possible to track it, pl...

JSB-5 by Explorer
  • 339 Views
  • 5 replies
  • 0 Helpful

EE Perks Deactivated

Hi, I’m locked out of my EE Perks.  I’m given a page telling me the account has been deactivated.  Can’t reset password as this goes straight to the account deactivated page. Please help

Huggle by Visitor
  • 289 Views
  • 3 replies
  • 0 Helpful

Order

I upgraded my phone on the 25th nov over the phone and had a email to say thank you for my order but nothing else since! When I go to track my order it comes up in red letters saying can’t do this at that timei had a Apple Watch order which came in 3...

Order tracking

I had a text asking to confirm my order that I placed and its In stock. I have been told I would receive a dispatch text for next day delivery but no order received nor dispatch email or text