order

[scouller79]

i placed an order yesterday ( 27/11/23 ) and was told on the phone that it would be delivered by 11.00 am today ( 28/11/23 ).

but hasnt arrived and unable to track it on line, any advice. Thanks

[Leanne_T]

Hi @scouller79 

Thanks for coming here. 

Which model phone, including memory size and colour did you order? 

Was this an upgrade or new contract order? 

Leanne 🙂

[scouller79]

Hi leanne,

this was a new order and it was a Samsung S23 Ultra 5G 256GB
Black

[Leanne_T]

Thanks @scouller79 

This is showing in stock and once dispatched, DPD will be in touch with tracking details for the delivery 🙂

Leanne.

[scouller79]

Thanks for the info, but was expecting it today. is there a timescale as i dont have a phone.

[Leanne_T]

Hi @scouller79 

Have you tried downloading the DPD app and entering the email address as the reference and postcode to see if they have a date and time for delivery? 

Leanne.

[scouller79]

Hi leanne, no that didnt work, is there a number i can call or someone i can contact.

[Leanne_T]

Hi @scouller79 

You can call us on 0800 956 6000 and select new/joining EE and the team will be happy to check the order for you 🙂

Leanne.