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6grl
Contributor
Contributor

‎27-11-2023 08:47 PM

i placed an order for the iphone 15 pro max 256GB white titanium on the 21st of october and someone from the support team said i will get my phone within the next 5 days and tomorrow will be the seventh day when i'm supposed to get my phone but i still haven't recieved any sort of update on the phone or gotten an email/message today for the phone.

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎28-11-2023 07:58 AM

Hi @6grl 

Welcome to the community.

The current delivery estimate for that device is to expect dispatch within 7 days. Hopefully you hear from DPD soon.

Chris

6grl
Contributor
Contributor
In response to Christopher_G

‎28-11-2023 08:03 AM

Yes. It’s been 7 days so when will i get my phone? My transaction for the phone is still pending which means dpd doesn’t have my phone right? 

0 Helpful
Christopher_G
EE Community Support Team
In response to 6grl

‎28-11-2023 08:06 AM

If you would like to check or discuss your order, I'd recommend speaking to our Mobile Care team, @6grl. They have access to your account.

Chris