Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64170 Views
  • 120 replies
  • 15 Helpful

Device returns

Iv just received my returns package but want to upgrade to the special delivery option! anyone know how to do this? Do I use Royal Mail click and drop online and create my own postage label as the address didn’t come up the same as the one on the PP ...

Parcel

When can I expect my parcel ? *********** Mod edit: [please don't post personal information on the community].

Siwyrypin by Investigator
  • 345 Views
  • 1 replies
  • 0 Helpful

Flip 5

Hey I've pre ordered this flip 5 do we know when I will receive this as they have said the 4th but had no further updates at all.  Many thanks 

Resolved! Return of trade in iphone

I recently upgraded to the iPhone 14 and sent my iPhone 11 back as a trade in on 20 October, that was a Royal Mail strike day whose service I used as it was printed on the Jiffy bag EE sent to return it in .it’s now the day before the next day of Roy...

janky007 by Explorer
  • 1652 Views
  • 6 replies
  • 0 Helpful

Ordered switch on Saturday

Ordered a switch on Saturday, heard nothing since bar a confirmation text and an email. Can’t track the order, can’t get through to customer service… any help? As I’d like my order tbh 

Dàvin by Investigator
  • 528 Views
  • 5 replies
  • 2 Helpful

Flip 5 pre order delivery

Does anyone know the pre order delivery dates to the pre launch on the shelves on the 11th of August as im awaiting a update like everyone else that's pre orderd the device

The device you’ve ordered is currently out of stock

3 days ago, I ordered a Pixel 7 Pro and it said on the website that the device would be "usually despatched within 7 days" and was "Available to Order".  Today I've received an email saying that "The device you've ordered is currently out of stock, b...

jayc1981 by Explorer
  • 1588 Views
  • 3 replies
  • 0 Helpful

Resolved! No Delivery updates

Hi I upgraded my phone Saturday morning and it said it would be dispatched in a day. I still haven't.heard anything and can't get any delivery updates. Need assistance quick as my current phone is about to die.... Thanks 

Resolved! 14 pro max

i want to order new  14 pro max 256 

Resolved! Order phone

I'm trying to oder a phone but my screen won't come off 'link a device' its driving me nuts coz I don't want to do that I just want a phone. Pleeeeeease help sue x

Rosina57 by Investigator
  • 566 Views
  • 3 replies
  • 1 Helpful