24-11-2023 07:01 PM
It seems load of people are having issues with DPD and the mysterious disappearance of consoles, I ordered mine on Tuesday eve, it got collected on the same day by DPD and then just vanished into thin air
i have got in contact with DPD they said and I quote “raise a complaint with EE as it’s an issue on their end” even tho it says on my DPD app that it was collected from the sender and then “There is a delay with your parcel from EE” and that’s the last update I got from DPD, honestly seems fishy to me that’s they collected it and nothing happened after
25-11-2023 07:20 AM
Hello @DannyR97.
Our customer care team have a process to follow for missing parcels.
Have DPD confirmed the parcel is missing?
Speak soon,
Katie
25-11-2023 04:39 PM
EE have raised a dispute with DPD regarding my issue (I believe) just waiting a response regarding the dispute
26-11-2023 08:08 AM
Thanks for confirming @DannyR97.
It would be great if you could keep us updated here on the community.
Katie
27-11-2023 12:28 PM
I haven’t had a single update since I raised the dispute and it’s been longer than 72 hours
starting to get really annoyed with this service
27-11-2023 12:59 PM
Hi @DannyR97,
I'm sorry to hear you haven't received an update yet.
The team will be in touch as soon as this is resolved.
James