Changing to EE 0 in midst of changing from O2 to EE - no got SIM yet but had £50

[Magsgrammy23]

In midst of changing from O2 t EE. Ordered sim online and received all paperwork but have now received an email which says £50 deposit is taken.  If this was in the Ts and Cs I did not see them.  If this is taken from my bank account when will it be returned

Maggie

[Leanne_T]

Hi @Magsgrammy23 

Thanks for coming to the community. 

Does the email advise the deposit will be added to your first months bill? 

To discuss the deposit, I would suggest calling us and the team will get this looked into for you and let you know when this would be refunded. 

Leanne 🙂

[Magsgrammy23]

Thanks for replying Leanne

I keep trying to get through but the number is busy - so will keep trying to get through until I speak to someone.

[Leanne_T]

Let me know how you get on @Magsgrammy23 

Leanne 🙂

[Magsgrammy23]

Will do