Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52506 Views
  • 117 replies
  • 15 Helpful

Watch

Hello im looking at getting a watch added to my plan just wnated to know how much it would be a month? I upgraded my phone 2 weeks ago 

Order number and reference number

I ordered my iPhone upgrade and I received and email with a reference number beginning xko and was told to give them a call as there was an issue with my order . I then called and they asked me to re do my order over the phone which I did I then rece...

Niic1 by Investigator
  • 745 Views
  • 3 replies
  • 0 Helpful

Dispatch Details

Hi. I placed an order online on Friday. I called on Friday after I placed the order and was told my order had been accepted and I would receive an email/text with my dispatch/delivery details on for Monday. I have not received anything yet.

Samsung galaxy z flip 3

Looking to see if there's any issues with the delivery or stock of samsung flip 3? Ordered a week ago but no updates yet, thank you.

MollyDx by Visitor
  • 449 Views
  • 1 replies
  • 0 Helpful

How do you get a tracking number for a new phone?

Hi, I ordered a new phone two days ago and was promised a text from DPD about delivery. Called EE yesterday but you were having tech problems. They were only able to confirm that it had reached the DPD depot for dispatch. Your online tracker only wor...

cant phone you back

I had a call from EE you require more info to process my order xxxxxxxxxxxx.Sorry but signal is too poor to phone,you will need to email to ,so i can reply with info you require.i need internet,as i  only hve my phone with mobile data.please sort asa...