Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52540 Views
  • 117 replies
  • 15 Helpful

where is my order

ordered a nintendo switch last week, called EE to chase it up multiple times and DPD as i received no notifications about despatch or delivery ect. EE informed me DPD had this down as delivered, this was signed for but whoever signed it spelled my na...

Where is my order

I ordered my upgrade 27/11/22 I can not track my order in anyway, I have my confirmation email with order number from when I made the order (order number doesn’t work) I also received a confirmation email confirming order was successful on 29/11/22 w...

Order Update

Hi,I placed an upgrade order on the 28th Oct for the IPhone 14 Pro Max 128GB in Space Black, at the time the order estimate on the website was Dispatch within 28 Days, now on the website it states Over 28 Days, just wondering if there’s any ETA, I ke...

Resolved! IPhone 14 Pro Max 128gb Space Black

Hi,I ordered the IPhone 14 Pro Max 128gb in Space Black on 25th October. I was told I would get it within 21 days. Is there anyway I could get an update on when you will be expecting the Iphones to be in stock or even an estimate of how long I will w...

Tech273 by Investigator
  • 1527 Views
  • 18 replies
  • 6 Helpful

Resolved! Order

Can you check my order is being processed order number    [mod edit: please do not post personal information on the public board. Thanks!]

No tracking info or update for order??

I upgraded my phone on Saturday 26th November and received an order confirmation but there is not tracking information?  It said it would be dispatched within 1 working day but there is nothing and I cannot track it on the order tracking page as it a...

Order payment issue

I have just tried to arrange an upgrade through the website. I’ve gone all the way through sending the upfront payment, it’s showing as pending on my banking app, but the EE website seemed to time out or something just after and the phone I ordered i...

Sameehep by Visitor
  • 373 Views
  • 3 replies
  • 1 Helpful

iPhone 14 pro back order

I ordered a new iPhone 14 pro 256gb on Friday 21st October and was told it would take 7 days. I need this before I go on holiday and the my current phone return is due on the 6th November, is there any way to get an update on the expected delivery? 

Resolved! Contract

Hello..!!this is tanveer i need a contract sim with Ee