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Community Activity
EE roaming catch 22 - can't access your account
Can somone at EE please explain to me, if you are abroad and have no access to roaming (No SMS, no voice, no data) and you want to log in to your account, how are you supposed to do that when you can't even receive an SMS?Roaming pass is working so b...
EE Roaming - it's just rubbish
To the good folks who answer user queries, there's no need to rationalise EE's roaming setup. This is just feedback for EE who will not otherwise solicit it.I've been roaming for 20+ years and EE roaming in 2025 is about as bad as anything I've exper...
EE back office is a joke
Why is it impossible to get any sort of information on this EE back office?! who are they? Why does my case have to go them? Why don’t I even have the slightest timeframe on how long I have to wait? I can’t even get a straight answer for their workin...
Request for Confirmation of Payment Completion and Cancellationof Further Charge
Dear EE Customer Service,I hope this message finds you well. I am writing to seek clarification and resolution regarding ongoing charges to my account, despite previous assurances from your team.According to my records, the payment for January 2025 ...
Resolved! EE ROaming experience, it was a roller coaster
So on my trip to Peru roaming was not working. No welcome message. Tried to select manual networks but without success. Since I could not receive an SMS I would not log in to the EE site to get in contact with customer service due to the two-factor a...
Resolved! Making and receiving calls while abroad
Hi,I have purchased a roaming pass for 7 days and upgraded my phone plan to indclude roaming which will take place on 26th April. I am currently in Australia and though my wifi is working I am unable to make or receive calls, but can receive text. I ...
Resolved! App still not working
Afternoon My EE App not been working since December 24 have tried everything tech section has asked new email reinstall app etc anybody got the same problem. Driving me mad
whenever I go to upgrade my broadband I get an error
hello,ive tried talking to support they just tell me to call sales to hear their deals. ive logged a complaint that no one replies to.I got an email upgrade broadband early for great deals. but whenever I go via the email, or upgrade through myEE etc...
Full works roaming SIM plan & Cayman Islands
Will a full roaming sim plan for iPhone cover the Cayman Islands (which I believe is not included in the same zone as other parts of the Caribbean)?
