Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57696 Views
  • 122 replies
  • 15 Helpful

Resolved! Switching to SIM only

I’m coming to the end of my phone contract so have just switched to SIM only. My son’s phone is on my account. Will that change? Do I need to do anything to sort him out? Thanks. 

SOSOEASY by Visitor
  • 351 Views
  • 1 replies
  • 2 Helpful

Resolved! Ps5

i want to add a ps5 to my account but it's only giving me the buy now option

Jamm2468 by Visitor
  • 340 Views
  • 2 replies
  • 2 Helpful

Resolved! Online Accounts

When I’m trying to order a phone etc it’s saying I need to make an online account??  how do I do that? 

Stewy96x by Visitor
  • 330 Views
  • 1 replies
  • 1 Helpful

Resolved! PS5 "Accessory" added to plan

Hi!Yesterday morning I purchased the PS5 God of War bundle as an "Accessory" to my pre-existing phone contract.I've received a confirmation email for the £10 upfront cost, but nothing since, and I can't seem to find any evidence that I've even made a...

mattpitt by Explorer
  • 336 Views
  • 2 replies
  • 1 Helpful

Resolved! Ps5 bundle

How to apply for ps5 bundle..Everytime i click the deal, it keeps saying log in, but I'm already logged in..Any help thanks..

Rockyfive by Investigator
  • 718 Views
  • 5 replies
  • 5 Helpful

Wrong phone delivered and box were damaged.

Hello,First of all, it was a wrong colour delivered.  And It shocked me to see how a new iphone which we are paying close to £800 & up at the end of a contract were delivered.It was in a grey plastic bag without anything to protect the iPhone packagi...

toy001 by Explorer
  • 819 Views
  • 3 replies
  • 1 Helpful

Re: Parcel lost/stolen with DPD?

Same has happened to me with the S23 Ultra was out for delivery yesterday then message saying something happened and would be today but still nothing. I have called them and they don't know where the phone is and can't get through to Hinkley. i've ta...

Darwal by Investigator
  • 1362 Views
  • 5 replies
  • 1 Helpful

PS5 Bundle Issues

Hi all, I've called the support number twice already and feel like I'm being annoying. In short I ordered a PS5 Bundle as an add on last night, but accidentally ordered it twice. I've spoke to support and they've cancelled one of the orders. However,...