Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55386 Views
  • 118 replies
  • 15 Helpful

Upgrade

Upgraded phone earlier yet on email I’ve received to say phone I’d on its way, it states that cost of phone is £1139, I take it that this is just info as when I upgraded it said it was free with no upfront cost 

Kevin0401 by Investigator
  • 248 Views
  • 1 replies
  • 1 Helpful

no sim cards arrived

2 sim cards ordered at least 3 weeks ago not arrived for xmas gifts ,where do i go from here i realise there have been postal strikes but gutted

Toto65 by Explorer
  • 349 Views
  • 4 replies
  • 2 Helpful

Xbox series x bundle

I have ordered the new Xbox series x console as a bundle that could we with 2 years Ultimate game pass, how ever the console have come but the bundle code for the ultimate pass is not in the box and I’ve checked and I have not had a email with it in,...

convo2009 by Investigator
  • 938 Views
  • 3 replies
  • 0 Helpful

Order

Hiya, can anyone give me a date on the delivery of my iPhone 14 plus, pkease

Resolved! EE

How are we all. I’m looking to take a ps5 out on contract? Do I have to be an existing EE customer 

Pre xash card

Still awaiting first text to receive card. Sick of ring with no luck. Wish I hadn't upgraded. 

P5

How do I buy p5?

iPhone

Hi! My friend make contract for iPhone 14 pro max and he pay 130£ upfront , but in the EE app received text “the money will be returned to you in next bill. What is that mean? Is he going to get iPhone or not?

argail76 by Visitor
  • 272 Views
  • 1 replies
  • 0 Helpful

Delayed Delivery

Hi i ordered a google 6a on Monday to be delivered to my local ee shop, sent txt by dpd on Wednesday morning saying it was out for delivery, by 6pm had another txt saying it was delayed, its now friday and nothing, tracking won't work and i can get a...

Smos by Explorer
  • 517 Views
  • 4 replies
  • 0 Helpful

Wrong number input

I ordered a new phone yesterday as mine won’t take calls. Got the confirmation email said will text when ready to collect then noticed I put 2 digits wrong way round.  How will I know when it’s ready I can not call ee as phone won’t work and online c...

Jodymiles by Investigator
  • 347 Views
  • 7 replies
  • 0 Helpful