Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72332 Views
  • 124 replies
  • 16 Helpful

Why won't you give me my phone

I upgraded my contract yesterday in store and went to collect today. Before leaving my house I checked what ID you would accept. On your website it says I need to bring one of the following: Passport, Drivers liscence or National ID card.Off I popped...

Siobhan26 by • Investigator
  • 1534 Views
  • 5 replies
  • 0 Helpful

Xbox x

Hi ordered an Xbox on Friday but have had no updates on when it’s coming when I phone up we there is no line to ask about any body can help

Resolved! Upgrade return

Hi I received my upgrade oppo phone yesterday but really not getting on with it, is it possible to return this and order a Samsung instead?

Gobbalino by • Investigator
  • 1596 Views
  • 7 replies
  • 3 Helpful

FLEX PAY ONLY OPTION?

I am currently on a sim only plan after my current contract ended, but was looking at a new phone. Is flex pay the only option for current customers?After going through the process and inputting my annual income, it stated I would pretty much need to...

Confirmation email

I just purchased the new iPhone 15 Pro Max on a monthly contract. The money has been taken out, but I still haven’t received a confirmation email. Why could this be ?

ZagN by • Visitor
  • 471 Views
  • 1 replies
  • 0 Helpful

Email about old device

Hi,should I get an email from EE when they have received my old device after trading it in? I sent it special delivery and checked the tracking and it was signed for yesterday morning.

iPhone pro max 15 delay

Hi I ordered  iphone 15 pro max white titanium 256gb on 7th November at point of sale was told 10-15 days now past that anyone else still waiting for this type of phone from around that date ? And is there any update on timescales ???? 

Issue with order

Ordered Call of Duty for PS5 on my contract, was charged an up front £5 fee and hasn't arrived, can't view in my orders either. Anyone else having issues?