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Overdue delivery

Alfiemalfie1
Visitor

‎13-12-2023 12:30 PM

Ordered a new SIM as part of a new 24 month contract and paid extra for  expedited delivery, but no sign of it five days later. Is it normal to have to wait so long, especially after being told it would arrive the following day?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎13-12-2023 01:16 PM - edited ‎13-12-2023 01:17 PM

@Alfiemalfie1  as you probably called customer services to place this order, you are charged for delivery.   That delivery is still 2nd class Royal Mail.   
 Any orders when calling customer services comes with a charge for delivery.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.