Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54322 Views
  • 118 replies
  • 15 Helpful

Upgrade

I’m still waiting for my upgrade?

iPhone 14 pro.

HiI ordered a 14 pro seven days ago and was advised that dispatch is usually within seven days. I am still unable to track the phone or haven’t received any update from EE. Has anyone else had similar issues?

RobLock by Explorer
  • 330 Views
  • 4 replies
  • 2 Helpful

I don't know when my Google pixel 7 pro will arrive

Hi guys! I've upgraded to the Google pixel 7 pro and confirmed the order. I've got a order number but it's still saying it can't be tracked.. Is it because potentially my phone isn't in stock? as it hasn't said anywhere that's the case? Would love so...

New order tracking

Hello I ordered a new phone on Saturday and have only received an email with the order number and nothing else. It’s not showing tracking info yet. I assumed it would be delivered within 24 hours. Starting to panic now as I wanted it In time for Xmas...

Murdyindy by Investigator
  • 344 Views
  • 5 replies
  • 0 Helpful

Apple watch 8

I ordered an Apple watch 8 last Thursday. The system said it was in stock. No notification yet that it was posted. Will I get it before Christmas?

track order

i dont seem to be able to track order i placed yesterday as i dont have a confirmation tracking number on the email

Resolved! iPhone 14 Pro Max - Delivery Estimates

Hi,My wife and I placed an order for the iPhone 14 Pro Max (128gb) in Deep Purple and Space Black a couple of weeks ago. At the time I was told stock was due to be around in 21 days, which would put us around 29th November. Is this still the case? Th...

AK_7170 by Contributor
  • 1644 Views
  • 16 replies
  • 3 Helpful

Endless login loop

I can't purchase something from your shop it keeps telling me to log in. Any ideas? 

Blair89 by Visitor
  • 387 Views
  • 1 replies
  • 2 Helpful

order

can you help I can’t see my order being processed 

sneddsss by Investigator
  • 240 Views
  • 1 replies
  • 1 Helpful

Resolved! Fitbit watch

Hi .I ordered an new Google Pixel 6a and offer included a Fitbit watch but can't claim my watch . How do I claim my offer