Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62532 Views
  • 120 replies
  • 15 Helpful

Where to buy Nreal air as an ee customer?

I have a sim contract with EE. I am trying to purchase the Nreal air glasses either outright or by adding them to my contract, however I cannot find a working link.The following 2 links just show: SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY TH...

Resolved! Change order

I have just upgraded but want to change my order

Sarb84 by Visitor
  • 455 Views
  • 1 replies
  • 1 Helpful

Resolved! Ipods

Hi my left iPod does not charge, can you help as to what I can do to fix this? Thanks 

Resolved! sim card hasn't arrived

i have placed a monthly pay sim card order for more than 10 days ago and still have not received a delivery 

Re: Upgraded phone return

How long does it take before I can order a new one?Recently returned a new phone as didn't get on with it, EE has received this but how long is it until I can order a new one?Sorry for jumping on your post Ray 

Psvr2

Good afternoon iv’e purchased a PSVR through EE 17th may upon use the right hand side screen flickers and goes blank . Ive contact Sony and they said I have to contact EE. I had already Contacted EE , EE said I have to speak to Sony, some how I’ve be...

dave334 by Investigator
  • 675 Views
  • 5 replies
  • 1 Helpful

Resolved! SIM upgrade to phone & sim

I upgraded last night on ee app from SIM only to sim and phone I got email last night to confirm order but when I go on ee app to track order it keeps saying it can't be tracked I also had to pay 20 pound upfront payment and it's now saying my accoun...

Chel54 by Investigator
  • 639 Views
  • 3 replies
  • 1 Helpful

Resolved! Wrong phone

Hello I was sent the wrong phone I got sent the Samsung galaxy s23 and I was supposed to get the Samsung galaxy s23 ultra with a watch can this be sorted ASAP please ad I don't want this 1 and I paid a upfront cost 

Cblake27 by Visitor
  • 403 Views
  • 1 replies
  • 2 Helpful