Failed delivery

malachiwinful · ‎16-12-2023

I requested for my sim card to be replaced and I've ordered this 9 days ago and I have been told that it should come in 1-2 buisness days

Northerner · ‎16-12-2023

Hi @malachiwinful

Sims are sent second class and at this time of the year additional postal delays will also impact delivery.

If you wanted a SIM you should take identification and go into an EE store for immediate replacement.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎16-12-2023

Hi @malachiwinful

Sims are sent second class and at this time of the year additional postal delays will also impact delivery.

If you wanted a SIM you should take identification and go into an EE store for immediate replacement.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.