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Fitbit

Lumpa7198
Contributor
Contributor

‎16-12-2023 12:48 PM

Hi. I ordered a pixel pro 8 on the 5th of December. I got verification of my order. I purchased the pro 8 because of free Fitbit. I rang EE today as I had no updates about phone delivery. They confirmed that I had ordered the phone but there was a technical issue at their end and the phone had not been sent. So we had to cancel my original order and redo the order again. I wanted to know if I'll still get the Fitbit. I have proof of original order date. Any help or advice would be gratefully accepted. Many thanks.

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5 REPLIES 5
Northerner
Grand Master
Grand Master

‎16-12-2023 01:38 PM - edited ‎16-12-2023 01:40 PM

Hi @Lumpa7198 

If your second order was outside of the offer period then unless EE honour the deal no unlikely you will receive the Fitbit. There is no account access on these forums and therefore only EE CS can say for sure. 

I also think you need to claim this watch from Google direct.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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Lumpa7198
Contributor
Contributor

‎16-12-2023 01:51 PM

Hi. I ordered a pixel pro 8 on the 5th of December. I got verification of my order. I purchased the pro 8 because of free Fitbit. I rang EE today as I had no updates about phone delivery. They confirmed that I had ordered the phone but there was a technical issue at their end and the phone had not been sent. So we had to cancel my original order and redo the order again. I wanted to know if I'll still get the Fitbit. I have proof of original order date. Any help or advice would be gratefully accepted. Many thanks.

0 Helpful
Lumpa7198
Contributor
Contributor
In response to Northerner

‎16-12-2023 02:08 PM

Hi Northener,

Thanks for getting back to me.

Feeling a bit dupped. Ho hum.

Many thanks.

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Christopher_G
EE Community Support Team
In response to Lumpa7198

‎16-12-2023 03:30 PM

Hi @Lumpa7198 

I'm sorry to hear that there was a technical issue with your order. Please use that original order confirmation to try and claim, then let us know if you have a problem and we'll do our best to help.

Chris

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Lumpa7198
Contributor
Contributor
In response to Christopher_G

‎16-12-2023 03:37 PM

Thanks Christopher,

I'll do that. Thanks for getting back to me, much appreciated. ☺️

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