18-12-2023 08:08 PM
Hello, I have ordered a pixel 8 pro and fitbit charge 6, got confirmation email on the 9th dec stating i will get a text from DPD confirming the delivery date and security pin to give to delivery driver... 10 days later I have heard nothing, while a friend ordered an iphone 15pro 4 days ago he got the email today at work and by the time he got home dpd had sent him the pin and delivery details.... can someone chase up my order please
18-12-2023 08:30 PM
Hi @w4rn3r
Check EE order tracking:
Thanks
18-12-2023 09:45 PM
i cant do that as the only reference i have is the email saying congratulations, your order is processed then the dpd detailsthere is a reference number but when i rang the agents didnt know where to send my query, I got this on the employee benefit scheme, as i work for the BT family, i tried the live chat and got left with a reply for over half an hour( until the call center closed)
19-12-2023 08:18 AM
Did you place a colleague products order via your rewards on the intranet, or was it a friends and family order, @w4rn3r?
James
19-12-2023 08:22 AM
via rewards on intranet
19-12-2023 08:34 AM
19-12-2023 08:45 AM
hi it was the BAY and 256GB, ive got a feeling it will out of stock lol
19-12-2023 09:01 AM
Hi @w4rn3r,
The delivery guidance when you placed your order was up to 21 days for delivery so you shouldn't be waiting too much longer.
James