ordered a pixel pro 8 with fitbit charge 6... dissapeared somehwere

[w4rn3r]

Hello, I have ordered a pixel 8 pro and fitbit charge 6, got confirmation email on the 9th dec stating i will get a text from DPD confirming the delivery date and security pin to give to delivery driver... 10 days later I have heard nothing, while a friend ordered an iphone 15pro  4 days ago he got the email today at work and by the time he got home dpd had sent him the pin and delivery details.... can someone chase up my order please

[Northerner]

Hi @w4rn3r 

Check EE order tracking:

https://ee.co.uk/help/orders

Thanks 

[w4rn3r]

i cant do that as the only reference i have is the email saying congratulations, your order is processed then the dpd detailsthere is a reference number but when i rang the agents didnt know where to send my query, I got this on the employee benefit scheme, as i work for the BT family, i tried the live chat and got left with a reply for over half an hour( until the call center closed)

[James_B]

Did you place a colleague products order via your rewards on the intranet, or was it a friends and family order, @w4rn3r?

James

[w4rn3r]

via rewards on intranet

[James_B]

Which colour and storage size did you go for, @w4rn3r?

What was the date of your order?

James

[w4rn3r]

hi it was the BAY and 256GB, ive got a feeling it will out of stock lol

[James_B]

Hi @w4rn3r,

The delivery guidance when you placed your order was up to 21 days for delivery so you shouldn't be waiting too much longer.

James