Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 64170 Views
  • 120 replies
  • 15 Helpful

Changing address

Hi. I have an order that was attempted to my home address today. However I will be at work for redelivery tomorrow. DPD says I need to change the address with EE but I can’t get through to anyone? I really need my phone asap

Katmai1 by Visitor
  • 592 Views
  • 1 replies
  • 0 Helpful

4GEE

Hi all,I ordered a 4GEE router and received it yesterday but there was no SIM card, does anyone know if this is supposed to be received with it or does it come separately via Royal Mail? thanks!

Resolved! Trying to upgrade but having problems with account

I’m due an upgrade so have been through the whole process of adding the new phone to my basket. Once I click on checkout it comes up saying there’s a problem and that I’m not the account holder but I am 

Order

I got told my order was coming today but iv had a text saying dpd haven't got it yet 

Apple Watch upgrade

I upgraded to an Apple Watch on Sunday, I received an email with order number and payment details, my account has been updated with the new plan, but I haven’t got any details about delivery 

argylls by Visitor
  • 385 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: New iPhone

I need new iPhone 14 pro max 128g on 18 months payment 

Solaleah by Visitor
  • 402 Views
  • 1 replies
  • 1 Helpful

Add on

Hi I've added a samsung smart watch on my add ons when will i receive an update please Thanks for the help 

My Order

Hi, I placed an order on Sunday to add on the Lenovo Ideapad 3 gaming bundle, and I have received an email with an XKO order number, and had a text thanking me for adding it to my plan, but no text message regarding delivery/dispatch? Has my order be...