Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62478 Views
  • 120 replies
  • 15 Helpful

Resolved! order tracking

can someone post a simple link to order tracking this EE feels like a SCAM 

edzzy by Visitor
  • 1477 Views
  • 5 replies
  • 1 Helpful

Re: Order

I have just ordered a contract sim and had two different emails one sayin (about your order) and the other one is (successful order email) with my order number just wondering how long it takes to receive the sim

Where to buy Nreal air as an ee customer?

I have a sim contract with EE. I am trying to purchase the Nreal air glasses either outright or by adding them to my contract, however I cannot find a working link.The following 2 links just show: SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY TH...

Resolved! Change order

I have just upgraded but want to change my order

Sarb84 by Visitor
  • 455 Views
  • 1 replies
  • 1 Helpful

Resolved! Ipods

Hi my left iPod does not charge, can you help as to what I can do to fix this? Thanks 

Resolved! sim card hasn't arrived

i have placed a monthly pay sim card order for more than 10 days ago and still have not received a delivery 

Re: Upgraded phone return

How long does it take before I can order a new one?Recently returned a new phone as didn't get on with it, EE has received this but how long is it until I can order a new one?Sorry for jumping on your post Ray 

Psvr2

Good afternoon iv’e purchased a PSVR through EE 17th may upon use the right hand side screen flickers and goes blank . Ive contact Sony and they said I have to contact EE. I had already Contacted EE , EE said I have to speak to Sony, some how I’ve be...

dave334 by Investigator
  • 674 Views
  • 5 replies
  • 1 Helpful

Resolved! SIM upgrade to phone & sim

I upgraded last night on ee app from SIM only to sim and phone I got email last night to confirm order but when I go on ee app to track order it keeps saying it can't be tracked I also had to pay 20 pound upfront payment and it's now saying my accoun...

Chel54 by Investigator
  • 639 Views
  • 3 replies
  • 1 Helpful