If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I upgraded yesterday and my new phone will be delivered to storeI have agreed to trade in my new handsetDoes anyone know whether the trade in bag comes with the new handset or is it sent separately?
Any suggestions to get an issue with the EE early trade in system sorted.In November last years I went with the EE early upgrade process to get my phone upgraded. The new phone arrived and a few days later the self-addressed returns envelope also arr...
I ordered an iPhone 14 Pro on 20 March at lunchtime. I’ve not received an email confirmation but was given an order number which won’t track when will I get an order confirmation? I would expect to get it by now
Hello, I ordered my iPhone12 upgrade 12 days ago and tracking information is not available, I get an error message. On my confirmation of order email it says ‘usually dispatched within one day’. I have paid £100 for the upgrade and it’s come out of m...
Hi all I ordered a phone tonight and I selected store delivery and I had to call up to sort some things out. The guy asked which store it was going to and I said which one but on the confirmation email It shows the information what to do with DPD for...
Can someone help me please
EE sent out the wrong phone and despite them receiving it from DPD this morning said I have to wait until it’s been processed. Anyone know how long I’ll wait? Can’t get a new phone until this one is off my account.
Hiya We are trying to upgrade my son s phone, his mobile is water damaged and therefore can't access code fir upgrade, can anyone help?Thankyou
I ordered a phone and says sussesful and I can’t track it
Hi I have been with ee on pay as you go monthly sim for 30 days I have past credit checks and have payed my first bill I am still in the first 17 month of my contract and it won't let me get a ps5 on contract still
