Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 71056 Views
  • 124 replies
  • 15 Helpful

Switching from PlusNet / PAC code

Just placed an order today to switch from PlusNet to EE. Part of the form requested my PAC code to keep my old number which I completed.  Order said delivery of SIM and switching my old number would take 2-3 days.My confirmation email says that the s...

Order tracking

I've received an email with a oder number but it won't work when I'm trying to track my order. I've received nothing from DPD to say when my new device will be delivered 

Sophie204 by Investigator
  • 783 Views
  • 3 replies
  • 0 Helpful

Canttrack phone samung galaxy s22

I have pay 30 pound for upfrontHello I have paces a ordered for a phone samung galaxy s22 right I what to kwno if gone through to your end.

Fayem1994 by Investigator
  • 917 Views
  • 8 replies
  • 0 Helpful

Order dispatched by nothing.

Is there currently an EE issue on getting a new device. Ordered a galaxy fold 5 on 14th Oct in local store, said dispatched on 15th via email. But nothing since. Nearly end of cooling off period, never had such awful service in over 20yrs. Is this th...

kcvfr400 by Investigator
  • 419 Views
  • 1 replies
  • 1 Helpful

Expected Delivery for IPhone 15 Pro Max

Hello there,I’ve upgraded my current plan along with a new handset (iPhone 15 pro max). Unfortunately I haven’t received any confirmation email. The order was placed on October 4th. Does anybody have an idea of how long does it take for EE to deliver...

Gilmraw by Contributor
  • 2208 Views
  • 18 replies
  • 1 Helpful

Order

Hii ordered a Samsung book3 pro today. I have received a confirmation saying order being processed with an order number. It advised it will let me know when it is dispatched. does this mean the order has been success? 

Re: insurance replacement

Hi my phone replacement was surpose to be delivered today but I haven't had a message yet from DpD to say when it will be delivered thanks

regarding wrong delivery to my phone ☎️

Hi my name is Md Reshad Hasan. Many times i call your customer care number but you didn't pick my call. I ordered a iphone 15 pro max but you don't deliver to my house, your delivery man place it to a wrong house. So now i have not any single payment...

Rhasa by Investigator
  • 807 Views
  • 6 replies
  • 2 Helpful

Resolved! Still waiting on my order

Hi i ordered a sim only deal with you on Monday I’ve had no confirmation email or sim as yet, my last supplier has stopped my last sim so I’m stuck with not being able to do very much. My name is Alan ***** and address *********************   [mod ed...