Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63081 Views
  • 120 replies
  • 15 Helpful

Resolved! Phone not delivered

xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

EE Perks code invalid

Hi. I have generated a 20% code from my EE Perks account. I have then selected the package I want and it keeps flashing on "code is invalid". I got the code last week. I have tried this several times but no joy. Any help or support greatly appreciate...

Sam007 by Valued Contributor
  • 621 Views
  • 7 replies
  • 1 Helpful

Help please

I've paid for my upgrade but had no confirmation? Its pending out of my account ?!

Resolved! Order Update

Ordered a new contract on Saturday, when I try and track an error comes up. This has F&F discount will that delay the order being processed? xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Senero88 by Visitor
  • 384 Views
  • 1 replies
  • 0 Helpful

Complaint - disgruntled and disappointed loyal customer!

I’ve been a loyal customer of EE for donkeys years!Took out a new phone contract and after seeing my next bill, I was shocked at the amount being charged.I think I’ve been over charged, paying the bill could put me in financial hardship!! Extremely w...

Reames by Investigator
  • 724 Views
  • 7 replies
  • 1 Helpful

Missing SIM card order

Hi, I ordered a SIM card on June 16th as I’m with Plusnet mobile, which is closing. I still haven’t got the SIM card. I have an order number and a confirmation email regarding my order but no sign of it! Everytime I do a live chat they keep saying th...

TimS35 by Visitor
  • 407 Views
  • 2 replies
  • 0 Helpful

Handset

I recently ordered a new handset XXXXXXXXXXXX but don't know when I will receive from DPD as don't have a contact number to receive a message saying its on its way, is there anything I can do or do I just sit and wait [Mod Edit: Removed the order num...

RickyS by Investigator
  • 571 Views
  • 7 replies
  • 1 Helpful

Resolved! No sim delivery

I ordered a sim only sim on Wednesday avd not received it ,I have had a dd confirmation but when I’ve tried to look for delivery it’s not acknowledged?