Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56531 Views
  • 118 replies
  • 15 Helpful

Upgrade phone

Ordered an iPhone 14 pro max on 28th of December when I try to track it it says Sorry, we can't show your order details right now. Any help appreciate

smiffffy by Visitor
  • 377 Views
  • 5 replies
  • 0 Helpful

Where is my order

I placed an order and I haven't received my phone, but payment was taken? Iv tried tracking it, bit it just says unavailable to track  

Cez2 by Visitor
  • 322 Views
  • 2 replies
  • 1 Helpful

New Equipment

I have been told my EE is ready to use but nothing has arrived yet?

How do i know if i passed the credit check?

Hi,I have been trying to build up my credit score for a while now, so i thought i'd try getting myself a new phone as i would like one. I had a e-mail titled 'successful ee order' - but further down it says 'If we have accessed your order before 5pm ...

When will phone arrive

Ordered a new phone Saturday. Out for delivery Monday which didn’t arrive. Changed to be delivered Tuesday. It wasn’t again! Considering I have to be in to give ID! Now it doesn’t say any delivery date! Contacted EE yesterday. And still no word on wh...

R8FTA by Investigator
  • 609 Views
  • 13 replies
  • 3 Helpful

No Communication - Phone Now Returned to EE - Why?

I received a text message saying my new phone was with the courier, then nothing. I log in to the EE app and it says the phone is being returned to EE. Why? My order number is xxxx xxxx xxx xxx x [Mod edit: Please do not post order numbers on the pub...

Add to plan is a joke

I am finding this add to plan a joke. I ordered a TV on Monday as it states delivery in 2-3 days, and that was after I finally got the site to work. Wednesday came and still nothing. Not even been able to track my order as keeps saying, unable to sho...

Ian1305 by Investigator
  • 337 Views
  • 3 replies
  • 0 Helpful

Changed my mind on my order

Order number xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Kazjinxy by Visitor
  • 249 Views
  • 1 replies
  • 0 Helpful

Iphone pro 512 deep purple

Hi there,  ordered online yesterday,  just wondering of there is any kind of delay etc, I got the order confirmation after paying my upfront but the tracking doesn't work for the order number and email/phone number , just any help or info would be ap...

Mica0205 by Investigator
  • 371 Views
  • 7 replies
  • 2 Helpful

refund

I tried to subscribe to a plan, it declined, and it's been more than 5 days and my money hasn't returned