Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57306 Views
  • 122 replies
  • 15 Helpful

IPhone 14

How to apply installment iPhone 

tin_22 by Visitor
  • 273 Views
  • 1 replies
  • 2 Helpful

order

How to order SIM with contract 

Daviti1 by Visitor
  • 323 Views
  • 1 replies
  • 1 Helpful

Hi

So I ordered a contract phone on line take the £30 but no email confirmation 

92mary by Investigator
  • 375 Views
  • 7 replies
  • 0 Helpful

Resolved! Help

Help why when trying to get an iPad it keeps asking me to link a device when I don’t have one yet hence why I’m trying ??

Sim Card

hello, i ordered a sim card i wanted to know when it will be delivered to me

Resolved! Sim not delevired

My sim card still not delevired I ordered a new one Please I'm already on active sub, need to call and go online when out

Zezo95 by Visitor
  • 277 Views
  • 1 replies
  • 0 Helpful

Order Tracking

Hello,I ordered a Chromebook on the 3rd and have only had an order confirmation. The tracking number does not work. I have not had a delay this long with no information regarding an upgrade, I have been with EE many years.

Order

Hi can you confirm if my order will be with me soon ? 

NinaH79 by Visitor
  • 257 Views
  • 1 replies
  • 0 Helpful

Upfront Payment Refunded

Hello! I upgraded my phone recently and paid a £50 upfront cost. I got the phone fine and it's been about a week - the £50 was just refunded. Any idea what's happening or if I should expect another payment to go out randomly soon?