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Ordered New Phone But Received No Confirmation

Jas02
Visitor

‎09-12-2023 12:06 PM

I have just bought a new phone with EE as I am switching from my old network, I've not received a confirmation email yet and as I clicked pay I saw I chose the wrong colour for the phone. Would there be any way to change it or cancel the order? 

 

Thanks

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎09-12-2023 01:44 PM

Hi @Jas02 

You'll need to call EE on 150 to change your order before it is processed. 

You'll receive confirmation and delivery details once the order is processed. DPD will then text you once your delivery is due. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
simranjeetsingh
Visitor

‎24-12-2023 03:08 AM

Paaji are you received order email confirmation or not? and if yes,so after how many days received the confirmation email?

0 Helpful
Katie_B
EE Community Support Team
In response to simranjeetsingh

‎24-12-2023 07:16 AM

Good morning @simranjeetsingh. 

Welcome to the community. 

Are you needing help with a recent order?

Katie

0 Helpful