Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54259 Views
  • 118 replies
  • 15 Helpful

Delivery

I ordered an iPhone 2 days ago they said delivery within a day I have had no email nothing just a text saying they will let e know when they have a tracking number but I haven’t had anything any help?

Hamzak87 by Visitor
  • 246 Views
  • 1 replies
  • 0 Helpful

sim and mobile

hlo i have order new sim and Iphone 14 pro mobile   

Gursewak by Explorer
  • 266 Views
  • 3 replies
  • 1 Helpful

2 phones, 1 delivery?

Hi guys, was wondering if anyone was able to tell me how the deliveries worked. Upgraded 2 phones, and have one order number. Will both phones come in one order, or will it be staggered over 2 days? Trying to organise my days. Thanks guys.

Resolved! Purchase PS5 console

Quick question want to purchase ps5 from here, but I don't have any EE products or services as I'm with another service provider, only came on to the site as referred to an colleague at work. As been trying hard to get a PS5 for my son for ages now. ...

iPhone 14 Stock Enquiry

Looking for feedback from others who have ordered the iPhone 14, particularly the iPhone 14 - 256Gb - Starlight.Ordered on the 19th December while stock status was the following:In stockUsually despatched within 1 dayChecked again at the time of writ...

Kt912 by Visitor
  • 330 Views
  • 2 replies
  • 0 Helpful

Resolved! IPhone 14 Pro Max still not delivered

Hello there, I received the following text from EE on Tuesday: Hi from EE. Your order XKxxxxxxxxxx is on the way. Find out more at care.ee.co.uk/_your_equipmentStill not heard from EE or DPD regarding delivery of my device, would someone be able to l...

Banksy6 by Explorer
  • 469 Views
  • 4 replies
  • 0 Helpful

Stock Enquiry

Can anyone tell me if the iphone 14 good as new in black is in stock? On the website its a big vague, says in stock but also low stock and when its gone its gone

Jay6565 by Investigator
  • 545 Views
  • 10 replies
  • 0 Helpful

Resolved! Iphone 14 Pro order

Hi, i upgraded over the phone on Sunday to an iphone 14 Pro, they said it will be 7-14 days before delivery but i havent received an order number nor an email confirming the upgrade. Will I get this once the phone has been dispatched?

Jade138 by Investigator
  • 387 Views
  • 2 replies
  • 1 Helpful