Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62141 Views
  • 120 replies
  • 15 Helpful

Re: Upgraded phone return

How long does it take before I can order a new one?Recently returned a new phone as didn't get on with it, EE has received this but how long is it until I can order a new one?Sorry for jumping on your post Ray 

Psvr2

Good afternoon iv’e purchased a PSVR through EE 17th may upon use the right hand side screen flickers and goes blank . Ive contact Sony and they said I have to contact EE. I had already Contacted EE , EE said I have to speak to Sony, some how I’ve be...

dave334 by Investigator
  • 662 Views
  • 5 replies
  • 1 Helpful

Resolved! SIM upgrade to phone & sim

I upgraded last night on ee app from SIM only to sim and phone I got email last night to confirm order but when I go on ee app to track order it keeps saying it can't be tracked I also had to pay 20 pound upfront payment and it's now saying my accoun...

Chel54 by Investigator
  • 624 Views
  • 3 replies
  • 1 Helpful

Resolved! Wrong phone

Hello I was sent the wrong phone I got sent the Samsung galaxy s23 and I was supposed to get the Samsung galaxy s23 ultra with a watch can this be sorted ASAP please ad I don't want this 1 and I paid a upfront cost 

Cblake27 by Visitor
  • 399 Views
  • 1 replies
  • 2 Helpful

Resolved! Ps5

Can I buy the ps5 without being on a ee mobile plan ?

Phone order

My order was meant to arrive yesterday but hasn't come. I paid for delivery 

Dann11 by Investigator
  • 696 Views
  • 8 replies
  • 0 Helpful

AirPod pro 2

I wanted to ask how much can I pay monthly for AirPod pro 2nd gen 

Tala28 by Visitor
  • 1273 Views
  • 5 replies
  • 0 Helpful