If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I've ordered 3 new handsets this week - the order tracking page does not work - you input the order reference and the associated mobile number (all of them are monthly upgrades) and an error message is shown.This is poor service - I just want to know...
Hi, I placed an order for a 5g hub to be delivered to the Worthing store on Monday, had a confirmation email and confirmation of direct debit email, but nothing since, no tracking number or anything. Is it a case of just waiting patiently?
Hi. I recently received my new phone, which I ordered through the EE app. However I don't have a reference number. I've checked the email acknowledgement and it wasn't on there either. How can I get this reference number?
Wanting to upgrade phone with the upgrade anytime but also get new sim but it doesn’t give you the option or anything
Hi my order of iPhone 13 was cancellation and I wait for my refund how long that take ?
I put in for an upgrade last Thursday and was advised that due to the system being down they would fill in some sort of form and send off for it that way. I was told id receive an email Monday (yesterday) with an update and havent received anything ?...
I’m looking to get a laptop
I ordered an upgrade to the Samsong S23 over a week ago and apart from the email and text confirmation I have had no further information as to the delivery of my phone but EE have started to bill me for the New Phone and contract can someone let me k...
Hello,i've order last friday a phone thru your site and I didn't recive any message or email about delivery. I have the email for the confirmation,also you took my money but the next day I receive the money back,so I don't know what happend? The orde...
