If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi I ordered a new sim only contract for my daughter, set up the direct debit got the sim to be delivered to my daughter, no sim received it’s been over a week. How can I chase this it will not give me info when I track the order. When I try to ca...
Hi can someone from EE help urgently.I upgraded my phone last night due to my current phone being on its way out, I chose delivery but now my phone has gotten worse and I’m in desperate need of the new one.can I get the delivery switched to collect i...
I upgraded yesterday my contract and my student discount went through okay on my confirmation email, but I received a text today from EE saying my student status has expired, how do I sort this out?
I Upgraded one of the numbers on my account online. I have a screenshot of what I ordered which said £0 early upgrade fee and £30 upfront. When I paid the bill of £30 it actually charged me £170 with an early upgrade fee. It had said with the contrac...
Hi, I bought a 50incg Sony TV through adding to my contract about six months ago and it's not working properly. It keeps turning itself on and off after 5 to 10 seconds, who do I need to speak to to get it repaired/replaced?
I have auto payment enabled, I wanted to disable it, please help
Hii ordered a 5g mobile broadband device as an upgrade for my 4g device which I’ve had for about 10 years. Ordered it on Tuesday with the website saying despatch time of 1 day. 3 days later still no device and I’ve already paid for NowTv subscription...
Yesterday I went through the whole upgrade process and the £50 upfront cost was taken from my account but I have no email or confirmation or reference number of order
