Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57063 Views
  • 120 replies
  • 15 Helpful

New phone

Called up on Saturday  just past to upgrade  my phone  and they have not gave me a reference number    or anything  like  that no emails  with  no texts  with it 

Ricki4 by Visitor
  • 247 Views
  • 1 replies
  • 0 Helpful

Phone not dispatched - no update

Hi, Hope you are well.  I ordered a new phone plan over 24 hours ago - order number that I have does not work within "track my order" page and I did not get any further update.  Are you able to tell me when it will be dispatched?  Thanks,Natalia 

Change delivery address

Good evening,is it possible to change my delivery from store collection to home delivery?, the store which it’s being delivered to is a far distance from where I’m now currently working, so it be easier to have it delivered to my home address.

Dafydd89 by Contributor
  • 411 Views
  • 1 replies
  • 1 Helpful

Mobile phone

Good afternoon, I catch robbers couple mounts ago and block my phone today mobile phone is come back from post office, how unlock my phone? Thank you

Successful?

I ordered a phone last night. Had a successful order email with reference number and paid the upfront cost. Does this mean that I have passed the credit check. Thankyou. 

Ps5 delivery time

Hi, I just ordered a ps5 bundle on the 12/01/23, when can I expect delivery?

Scam?

    I received this message today but no missed call from any number. It’s got my order number correct but as far as I know this isn’t the number for EE? [Mod edit: Image rejected due to it containing personal information.]

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Resolved! Oculus Meta Quest 2

i was just wondering if i need a form of pre-existing Contract with EE to purchase the device on the Monthly Basis Contract, its the most affordable option but i seem to be redirected every time i attempt the purchase. 

Turnaround Time

Just a question placed an order about 2 hours ago I have a confirmation and just wondered if anyone knows delivery timescales 

Pinky12 by Investigator
  • 287 Views
  • 1 replies
  • 0 Helpful

BT Broadband customer

I'm a BT broadband customer and I can get and ee sim plan deal. When I'm choosing the sim plan i want from ee site (automatic transfer) is asking if I'm a customer which i am and when i  log in i get transferred to ee deals which are more expensive. ...

YiannisKyr by Valued Contributor
  • 405 Views
  • 1 replies
  • 2 Helpful