Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58269 Views
  • 122 replies
  • 15 Helpful

Upgrade early

I early upgraded on the phone with one of the ee people and they said it’s all gone through and my phone shall come tomorrow but I haven’t received a email confirmation or anything..

Upgrade

Hi i would like to know how long people have waited for there upgrade phone when orderd online to be delivered plus can you change it to pick up from store 

New contract

I have made an account with ee but it’s saying I can’t continue with my order it’s saying verify buy adding a ee number and I don’t have one

Dion97 by Visitor
  • 288 Views
  • 1 replies
  • 2 Helpful

Cancel my order

I ordered  a ps5 and would like to cancel it before  they send it out

Update on my order

Please can you give me an update on my phone as it’s meant to be delivered today? also had no confirmation thanks Jess 

Resolved! Ps5 tech plan only

Can I purchase a tech plan for a gaming device without being on a mobile plan ?

I have to send I.d

I have to provide i.d for my order to be released however I am unable to get to a store is there an alternative way to send in my I.d

Sue19820 by Visitor
  • 269 Views
  • 1 replies
  • 0 Helpful

Resolved! switch to sim only

My contract is due to come to an end this month so I have switched to sim only. I've had an email confirming this a month ago but no new sim card in the post. Should I receive a new sim card or does it just changeover? The sim only contract is due to...

Order

I received a text 'EE' saying  Hi from EE. We've sent you an important email about your order XK0xxxxxxxxx. Please check your email for the latest update. But I have no email?  [Mod edit: Please do not post order numbers on the public board. Thanks!]

Ashleyy88 by Investigator
  • 443 Views
  • 5 replies
  • 2 Helpful