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Upgraded my phone and plan

Kayyamanda
Visitor

I upgraded my phone this morning, straight away I got a confirmation email and the funds were taken out of my bank account. Now I cannot even track the status of my order. My new plan has started on my old phone? How long would it usually take to be available to pick up in store?

1 SOLUTION

Accepted Solutions
James_B
EE Community Support Team

Hi @Kayyamanda,

Welcome to the EE Community. 🙂

Your plan change indicates your phone has been dispatched to your local store.

You'll receive a text message as soon as it is ready to collect.

James

View solution in original post

1 REPLY 1
James_B
EE Community Support Team

Hi @Kayyamanda,

Welcome to the EE Community. 🙂

Your plan change indicates your phone has been dispatched to your local store.

You'll receive a text message as soon as it is ready to collect.

James