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Placed order 'please call to discuss order'

PandelCostel
Visitor

‎26-12-2023 09:52 AM

Hi there!

Just placed an order for a pay monthly phone with EE, got to payment screen the upfront cost has been taken from my bank but then I got a thanks for your order screen and it said 'please call us to discuss we need to confirm a few details', also got a SMS to call customer support.

I’m trying to call that phone number but the line is closed, and I can not find the opening hours. 
Thank you!

0 Helpful
1 REPLY 1
Northerner
Grand Master
Grand Master

‎26-12-2023 10:54 AM

Hi @PandelCostel 

The money is reserved by your bank, not taken. 

If you cannot contact EE today then you'll need to try tomorrow. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.