Can't use the top up?!?

[CptObviou5]

Got this warning message:

Hi from EE. As you haven't made a call, sent a text, used some data or topped up, you will now lose any remaining credit (as per our terms and conditions). Your service will also be disconnected within the next three months and we'll text you beforehand to let you know. Please call us on 150 if you would like to discuss this.

Topped up 10£ still can't do nothing??? 

[XRaySpeX]

Sounds like your PAYG SIM has gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.