order confirmation

[Aaron1238]

i have made an order at 12:30 today

i haven’t received a order confirmation and when trying to track my order it says that it is unavailable to get order details at the moment

how can i know that my order has gone through 

[Northerner]

Hi @Aaron1238 

The only way to know for sure is to speak to EE CS on 150, or wait for the email. 

Check your spam/junk folders. 

Thanks 

[Aaron1238]

how long can the email take to come through ?

[Leanne_T]

Hi @Aaron1238 

Once the order has been processed you will receive an email, this can take up to 24 hours. 

If you would like to check the order please call us and the team will be happy to help 🙂

Leanne.

[ohwostega]

I made an order, but the confirmation page after the payment went through did not load completely, money was taken out from my account, no confirmation email either. New to EE.

[Katie_B]

Hi @ohwostega. 

Welcome to the community. 

Since your post have you received your confirmation email?

Katie

[ohwostega]

I have not gotten an order refusal, but no message about my refund. How do I get a refund of 100 GBP

[Katie_B]

Hi @ohwostega. 

If you do not wish to proceed with your order please get in touch. 

Our customer care team will then be able to process a refund for you. 

Katie

[ohwostega]

They emailed me that they can’t proceed with my order, so I am not the one who won’t proceed, how long does it take to get a refund? The team can process the refund.

[Katie_B]

If your order has not been successful a refund will automatically be processed and will be with you within 14 days @ohwostega. 

Katie