On 23rd October I renewed my daughter’s contract over the phone, choosing to go for an iPhone 15 in pink.
The next day we received the package but was disappointed to find it contained what we believed was a titanium coloured iPhone 14 pro max.
We called EE to advise the wrong handset was delivered and asked whether we could return it to the store.
We were told this wasn’t possible but they would send a returns package for us to return the item.
Several calls later and this has never been received.
We’ve asked to speak to managers and this has been refused. Today, we were promised a call back which never happened.
We tried going to the store in Mansfield and the staff member checked the phone and said he believes the handset was a fake and that they’ve had several fakes also delivered to store.
We then called again EE again, and were advised we need to speak to Chanel returns.
We’ve tried to do this but we can’t progress the call without providing the IMEI number, however the IMEI we have isn’t recognised. I’m assuming this is down to it being fake.
It appears tagg no one at EE is willing to help even though it is EE who have sent a fake phone.
Any ideas of how best to progress?
Have even commented on EE’s CEO’s Marc Allera’s LinkedIn profile, who also appears to be ignoring the situation we find ourselves in.
