No dispatch email

[Lornadez5642]

Hi if I contact CS about changing the colour of my handset, would they allow me to do that as I’m without a handset and I need a handset urgently ( family matters) 

[Katie_B]

Good evening @Lornadez5642. 

Are you looking to change to a colour handset that is in stock?

If you get in touch with our customer care team they will be able to provide you with all your options. 

Katie

[Lornadez5642]

I spoke to someone at EE called Steven , he went through all my options after being on the phone almost two hours we finally sorted a handset out, he said that I was available without a 7 day wait so he ordered it for me but never gave me a order number. 

[Leanne_T]

Thanks @Lornadez5642 

Once the order has been dispatched DPD will be in touch with delivery information. 

Did you provide an alternative number or email for DPD when you placed the order? 

Leanne 🙂

[Lornadez5642]

He said it would be delivered today 

[Leanne_T]

Thanks @Lornadez5642 

DPD will contact you with tracking details for the delivery, you can download the DPD app and use the mobile or email as the reference to see any scheduled deliveries. 

Leanne.

[Lornadez5642]

Tried mobile and email as reference but nothings coming up

[Leanne_T]

Thanks @Lornadez5642 

If you get back in touch with our mobile guides they can check if the order has been dispatched for you. 

Leanne 🙂

[Lornadez5642]

Please could provide their number 

[Leanne_T]

Hi @Lornadez5642 

You can call 150 from an EE phone or 07953 966 150 from any other phone 🙂

Leanne.