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a while ago I ordered an iphone 11 64gb black or a sim card and they took £20 fr

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Aleksandra123
Explorer

‎03-12-2023 11:45 PM

Helioa while ago I ordered an iphone 11 64gb black or a sim card and they took £20 from my bank account but I don't get an email

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Northerner
EE Community Star
EE Community Star

‎04-12-2023 07:41 AM

Hi @Aleksandra123 

Have you checked your spam/junk folders. 

If you cannot find any email then give EE CS a call on 150. Once you have your order number you can track your order here: 

https://ee.co.uk/help/orders

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Aleksandra123
Explorer

‎03-12-2023 11:44 PM

Helio

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Go to solution
Northerner
EE Community Star
EE Community Star

‎04-12-2023 07:41 AM

Hi @Aleksandra123 

Have you checked your spam/junk folders. 

If you cannot find any email then give EE CS a call on 150. Once you have your order number you can track your order here: 

https://ee.co.uk/help/orders

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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