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a while ago I ordered an iphone 11 64gb black or a sim card and they took £20 fr

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Aleksandra123
Explorer

‎03-12-2023 11:45 PM

Helioa while ago I ordered an iphone 11 64gb black or a sim card and they took £20 from my bank account but I don't get an email

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Northerner
Grand Master
Grand Master

‎04-12-2023 07:41 AM

Hi @Aleksandra123 

Have you checked your spam/junk folders. 

If you cannot find any email then give EE CS a call on 150. Once you have your order number you can track your order here: 

https://ee.co.uk/help/orders

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

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Aleksandra123
Explorer

‎03-12-2023 11:44 PM

Helio

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Go to solution
Northerner
Grand Master
Grand Master

‎04-12-2023 07:41 AM

Hi @Aleksandra123 

Have you checked your spam/junk folders. 

If you cannot find any email then give EE CS a call on 150. Once you have your order number you can track your order here: 

https://ee.co.uk/help/orders

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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