I am trying to upgrade my device but in order to do that it sends a PIN

[Sweet4]

I am trying to upgrade my device - however, in order to do that it sends a PIN to a number I no longer have access to - how do I get the PIN sent to another number? 

The number is not my main number that i have with EE just the added device that I want to upgrade

[bristolian]

Spin your question around and it's basically asking "how can I choose where a security PIN is sent, because I don't control where it is being sent". A scammer's charter!

What's the reason for not having access to the number it's being sent to?

You'll likely need to order your upgrade via CS - and do so by passing telephone security to verify your ID.

[Sweet4]

What does "Via CS" mean?

[Sweet4]

Thank you for your reply - sorry sent before I realised it was not EE replying!

[bristolian]

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@Sweet4 wrote:

What does "Via CS" mean?

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CS = Customer Service.

FYI you have a short time after posting, to edit replies, negating the need for multiple short posts.

[Chris_B]

@Sweet4  It’s a contract device that has its own number very silly question but why don’t you have that number ?  To not have the number means you gave it up and that’s done by terminating that contract at some point.    If you lost the sim you can request a replacement SIM card. 

[Sweet4]

it no longer works on the device as the device no longer works - I want to upgrade as the device is from 6 years ago - I do not want a new SIM for a device that needs upgrading in any event - I have not given it up or terminated the contract ... I thought this would be a simple way of killing two birds with one stone but it seems not - I think the only option is to go to the EE shop with the device in hand ...

[Chris_B]

@Sweet4  can you put that SIM card in a different device then ?