Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61876 Views
  • 118 replies
  • 15 Helpful

Add on I phone 15 yellow

Ordered an add on 2 days ago keep checking progress it's just saying can't be shown right now 

Kjo3 by Visitor
  • 444 Views
  • 1 replies
  • 1 Helpful

Iphone 15 monthly payment

Hey everyone, i ordered an iphone 15 from EE , they sent me a sim card followed by some papers that show instructions about monthly payment but still not mentioning any iphone , I just want to know what will happen next ?thanks

Ytk by Explorer
  • 512 Views
  • 3 replies
  • 0 Helpful

Returns not received

Hi, I was wondering if someone could help me. I had torrid time with EE with joining them and was lied to about a few things from the person who signed me up. They promised phone calls to sort out my issues and never called once. I inevitably left th...

Return to Consignor ??

Ordered iPhone on Thursday 30/5 which was confirmed and apparently dispatched. Received DPD tracking but then return to consignor request by EE ?? Now Tuesday- 4/6/24 and no phone still , DPD tracking shows it’s now going back to EE.NO communication ...

SID56 by Visitor
  • 403 Views
  • 1 replies
  • 0 Helpful

No delivery update and no tracking reference

I put an order in for an iPhone 14+ on Thursday (30th May) which was confirmed on the EE tracking page as being dispatched on the Friday morning. Since then I've heard nothing. No tracking number for DPD and no contact from DPD. EE says they can't gi...

Grimble by Investigator
  • 829 Views
  • 5 replies
  • 1 Helpful

Anytime upgrade is broken

I am really disappointed with my latest anytime upgrade. The first time I used anytime upgrade it was perfect, this time it couldnt be more different.I have upgraded received my phone, received a text saying my old phone was received, received a text...

Resolved! Non arrival of Sim card

Hi, I ordered a new sim for my new phone last Saturday the 25th of May. As of today the 1st of June I have not received it. Does it normally take this long.

Towshaab by Explorer
  • 589 Views
  • 2 replies
  • 1 Helpful

Delivery

My delivery came but it couldn’t be delivered as I didn’t have PIN number? Where do I get that

Donata84 by Visitor
  • 389 Views
  • 1 replies
  • 0 Helpful

have not received my handset....did not receive tracking number

please somebody help.......i did not recieve email with tracking number.....i managed to rebook delivery on my old phone before it went off.......they failed to deliver...no card nothing....i am housebound and zero support......so i cannot call any n...

julee70 by Explorer
  • 432 Views
  • 3 replies
  • 1 Helpful