iphone

[khurram05]

I have ordered  iPhone 16 pro max online .And give upfront payment of 30 pounds . And then i received email of confirmation email of my order. then i received a msg last day that my order has been cancelled . What should i do now  

[Chris_B]

@khurram05     You could try calling customer support to ask why at least you’ll know why.  Other than that you’ll not get that device via EE on contact. 

[khurram05]

really appreciate your response. But i am calling for two days to customer service but they are not responding. I visited there franchise physically as well but they are saying call customer service. Do you have any other custmoer service number of EE

[Debbie_G · Accepted solution]

Hi @khurram05.

Welcome to the community.

I am sorry your order has been cancelled.

If you get in touch with our sales team on 0800 956 6000, they can take a look at the order and see why this has been cancelled.

Debbie